What are the responsibilities and job description for the Member Experience Coordinator position at Troon?
Oldfield Club is seeking a Member Experience Coordinator! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Position Summary:
The Member Experience Coordinator serves as the central point of contact for all things Oldfield. This role is essential in creating positive first impressions and delivering a seamless, welcoming experience for members, guests, and visitors. The Member Experience Coordinator maintains a professional appearance, offers a friendly and attentive presence, and provides knowledgeable assistance across all areas of the club. Whether addressing immediate needs or coordinating with appropriate departments, this position plays a key role in ensuring exceptional service and smooth daily operations.
Key Responsibilities:
- Greet members, guests, and visitors, determine the purpose of each visit, and direct or escort individuals to the appropriate location or staff member
- Answer, screen, and route incoming phone calls, take messages, and schedule appointments as needed, including notary services
- Provide personalized member assistance and hospitality services, including making reservations for local restaurants, lodging, transportation, and events
- Manage member reservations through the club app and website, including reviewing, maintaining, assisting, and communicating as needed
- Coordinate bike, golf cart, facility, and conference room reservations
- Assist with lodging reservations and confirmations
- Arrange equipment reservations for meetings and events, including microphones, projectors, and screens
- Maintain and manage the master calendar for club activities and reservations
- Receive, sort, and distribute mail, packages, and deliveries; perform filing, recordkeeping, and general administrative tasks
- Prepare and maintain marketing and informational collateral for realtors and prospective buyers
- Update and maintain information in various software systems, including member records, menu inputs, and password resets
- Maintain and install vehicle, pet, and golf cart decals and related documentation
- Ensure conference rooms and shared spaces are properly stocked with water, coffee, and necessary supplies
- Design, order, and manage club materials such as envelopes, notepads, and pens
- Support special projects and assist other departments as needed to enhance the overall member experience
Required Skills and Abilities:
- Excellent organizational and time management skills
- Strong verbal communication and interpersonal skills
- Exceptional customer service mindset
- Ability to multitask and remain professional in a fast-paced, high-volume environment
- Reliability and attention to detail
- Ability to work independently and exercise sound judgment
- Strong problem-solving skills
- Outgoing, welcoming personality
- Demonstrates creativity and initiative
- Proficiency in Microsoft Office and related software
Education and Experience:
- High school diploma or equivalent required
Physical Requirements:
- Ability to stand for extended periods at a desk
- Ability to lift up to 15 pounds as needed
Compensation:
$20.00 per hour
Work Schedule:
Tuesday through Saturday, 9:00 AM to 5:00 PM
Salary : $20