What are the responsibilities and job description for the Locker Room Attendant position at Troon?
This position is responsible for delivering an exceptional member and guest experience while upholding the standards of a high-end luxury club. The role supports daily locker room operations, shoe services, member relations, and overall facility excellence.
Primary Responsibilities:
- Provide outstanding customer service to all members and guests, ensuring consistently exceptional experience.
- Oversee the Shoe Service program, including cleaning, polishing, and spike replacement for golf and street shoes.
- Serve as a club concierge by providing accurate information regarding daily club events, tournament schedules, and course conditions.
- Maintain and manage the Member Locker List and coordinate locker assignments and turnover.
- Learn and operate the PuttView system and Foresight Golf Simulator.
- Develop a thorough understanding of club operations and uphold the standards expected of a luxury private club.
- Always maintain a professional appearance, including proper uniform and grooming standards.
- Execute daily operational duties in accordance with scheduling and coverage needs.
- Take responsibility and ensure each shift is properly prepared for the next team member.
- Communicate clearly, concisely, and professionally. Demonstrate strong listening skills and a team-first mindset.
- Perform all duties in accordance with established training and service standards.
- Maintain a strong working knowledge of all golf programs and daily activities.
Secondary Responsibilities:
- Coordinate with Maintenance and Housekeeping to ensure all facilities and equipment remain in excellent condition.
- Assist in the Men’s Bar Lounge during peak times.
- Act as a liaison for the 3rd floor operations when necessary.
Qualifications:
- Knowledge: Familiarity with golf culture and etiquette is highly preferred.
- Interpersonal Skills: Exceptional communication skills with the ability to exercise discretion and maintain confidentiality.
- Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs (e.g., laundry bags or beverage crates).
Career Opportunity:
- Opportunity for long-term growth within Deering Bay.
- A team-oriented environment focused on professional development and mentorship.
- Training and guidance provided by the Director of Golf and professional staff.
- Leadership committed to supporting staff advancement both within the organization and beyond.
Compensation & Benefits:
- Hourly position.
- Additional income opportunities through outing work.
- Comprehensive benefits package for full-time employees, including individual health insurance consistent with club standards.
- Seasonal uniforms provided.
- Meals provided while on duty.
- Golf privileges and practice access in accordance with department policies. (Non-golfers must first play with a golf professional.)