What are the responsibilities and job description for the Guest Service Attendant position at Troon?
Hidden Valley Country Club (HVCC) is seeking hospitality-minded Guest Service Attendants who take pride in hard work, teamwork, and delivering an exceptional member experience.
Position Summary
This role is ideal for individuals who enjoy being outdoors, engaging with members by name, and supporting daily golf operations with energy, professionalism, and a service-first mindset. Guest Service Attendants are often the first and last impression of the Club and play a key role in creating a welcoming, polished, and memorable experience for members and their guests.
Essential Responsibilities:
- Greet members and guests warmly, using names whenever possible.
- Provide attentive, proactive service throughout the golf operation (bag drop, cart staging, range support, and course interaction as applicable).
- Assist with loading, unloading, cleaning, and staging golf bags and carts.
- Support daily golf operations to ensure smooth pace of play and a positive on-course experience.
- Maintain clean, organized, and professional service areas.
- Communicate clearly with the Golf Professional staff and fellow team members.
- Anticipate member needs and respond promptly with a helpful, solutions-oriented attitude.
- Uphold HVCC service standards, safety practices, and appearance guidelines.
Ideal Candidate Profile:
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Hospitality-driven and genuinely enjoys serving others.
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Strong work ethic with a team-first mindset.
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Comfortable engaging with members and guests in a professional, friendly manner.
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Willingness to learn the rules and traditions of golf.
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Reliable, punctual, and detail oriented.
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Takes pride in creating positive experiences rather than just completing tasks.
Qualifications & Requirements
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Previous golf course or outdoor service experience preferred but not required.
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Understanding of the game of golf or willingness to learn.
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Ability to work flexible schedules, including weekends and holidays.
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Ability to lift 50 pounds minimum on a regular basis.
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Ability to stand, walk, bend, and work outdoors for extended periods.
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Ability to work in varying weather conditions, including heat, cold, wind, and sun.
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Strong communication skills and a positive attitude required.
Why Join HVCC
Hidden Valley Country Club offers a close-knit, member-focused environment where service, pride, and teamwork matter. Our Guest Service team plays a vital role in the daily rhythm of the Club and is essential to delivering the welcoming, high touch experience our members expect.