What are the responsibilities and job description for the Guest Service Attendant position at Troon?
Wickenburg Ranch Golf & Social Club, located in Wickenburg, AZ, is pleased to announce an excellent career opportunity for a full-time Guest Service Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
Responsibilities:
- Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
- Assists in the setup and execution of golf tournaments and outings.
- Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
- Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
- Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
- Prepares golf carts for play following the standards of Troon Golf and Wickenburg Ranch Golf & Social Club.
- Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
- Assists players by changing their golf spikes, if needed.
- Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
- Directs start of play when necessary.
- Maintains accurate records of golfers renting clubs.
- Services the customer who is renting golf clubs and cleans rental clubs upon return.
- Assists with food and beverage activities.
- Cleans golfers' clubs upon completion of play
- Provides exceptional service while exceeding all member & guest expectations
- Welcome members and guests upon arrival and assist with valet and/or retrieving golf bags/related items
- Prepare golf cart fleet to a high standard of cleanliness following the standards of Troon Golf & Blackstone Country Club
- Performs practice facility duties such as setting up, breaking down, maintaining general presentation, cleaning clubs & attending to all member/guest needs.
- Maintain a clean & organized work area at all times.
- Incorporates safe work practices in job performance.
- Performs other duties as required.
Qualifications:
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One-month related experience or training.
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Ideal candidate should be career focused within the golf industry.
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Future PGA Class A and Associates preferred.
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Minimum 1 year experience at a private golf club of similar size with similar service expectations.
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Hospitality or service industry experience required.
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Regular and reliable attendance
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.