What are the responsibilities and job description for the Golf Shop Attendant position at Troon?
PohlCat Golf Course is seeking a detail-oriented and customer-focused Pro Shop Attendant with a strong interest in retail merchandising to join our team. This role is responsible for delivering an exceptional guest experience while maintaining an attractive, organized, and well-stocked pro shop.
Key responsibilities include assisting customers with merchandise selection and purchases, operating the point-of-sale system, and providing general information about the course, leagues, and events. A primary focus of this position is merchandising—ensuring product displays are visually appealing, properly stocked, and aligned with seasonal trends and promotions. This includes organizing apparel by size and style, maintaining clean and inviting displays, restocking inventory, and assisting with receiving and tagging new merchandise.
The ideal candidate has a keen eye for presentation, strong attention to detail, and a passion for retail. Previous experience in customer service or merchandising is preferred. A positive attitude, reliability, and the ability to work in a fast-paced environment are essential.
Qualifications, Experience and Skill Requirements:
Key responsibilities include assisting customers with merchandise selection and purchases, operating the point-of-sale system, and providing general information about the course, leagues, and events. A primary focus of this position is merchandising—ensuring product displays are visually appealing, properly stocked, and aligned with seasonal trends and promotions. This includes organizing apparel by size and style, maintaining clean and inviting displays, restocking inventory, and assisting with receiving and tagging new merchandise.
The ideal candidate has a keen eye for presentation, strong attention to detail, and a passion for retail. Previous experience in customer service or merchandising is preferred. A positive attitude, reliability, and the ability to work in a fast-paced environment are essential.
Qualifications, Experience and Skill Requirements:
- Must have a friendly and positive personality
- Must have strong communication and interpersonal skills
- Must have basic computer skills
- Must be dependable and have a strong work ethic
- Knowledge about the game of golf preferred
- Process customer reservations for guests of the golf course
- Provides customer service to arriving guests to help expedite check-in process
- Arranges and displays golf shop inventory as necessary and directed
- Collects green and cart fees (and other revenue) from guests and processes in the POS system as trained
- Issues receipts for guest purchases
- Takes messages for staff or guests
- Assists in packing and unpacking inventory and golf operations supplies
- Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
- Perform related duties as assigned by supervisor or manager