What are the responsibilities and job description for the Golf Shop Assistant position at Troon?
Jack Frost National Golf Club is seeking a part-time Golf Shop Assistant! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Whether you're just kickstarting your career or have a long-standing passion for customer service and working with people, there's an exciting new opportunity for you at Jack Frost National Golf Club. Gain first-hand, in-depth customer service experience and engage with outdoorsmen from all over. Whether you're in need of a part-time side hustle or just starting out, this is the perfect opportunity to seize the moment and develop lasting skills and relationships.
Ideal candidates are highly motivated, customer service-centric, and possess strong communication and interpersonal skills. Golf Shop Assistants offer friendly and prompt service to the property's guests and assist the golf professional staff in golf shop operations, merchandise sales and other golf‐related activities. Beginners are welcome – while knowledge of golf is preferred, previous Golf Shop Assistant experience is not required for the position. Ideal candidates have flexible schedules with availability to work weekends, holidays, and golf season, as needed.
Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, in and out of the shop, so you can focus on the customer experience, camaraderie, and shop management. For more information on our open opportunities, apply today!
- Maintain professional appearance
- Process customer reservations for guests of the golf course
- Provide customer service to arriving guests to help expedite check‐in process
- Arrange and display golf shop inventory as necessary and directed
- Collect green and cart fees (and other revenue) from guests and process in the point-of-sale (POS) system as trained
- Issue receipts for guest purchases
- Take messages for staff or guests
- Assist in packing and unpacking inventory and golf operations supplies
- Assist in reconciliation of cash and accounts receivable charges at the daily register at the closing of the day
- Perform clean‐up and closing procedures
- Perform other duties as assigned by a supervisor or manager
- Must be highly motivated, goal-driven, and a self‐starter
- Must have basic computer knowledge
- Must have strong customer/guest orientation
- Must have strong communication and interpersonal skills
- Must be dependable
- Knowledge of the game of golf preferred
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While performing the required duties of this job, the employee is regularly required to reach with arms and hands
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The employee is often required to walk, stand, talk, or hear, handle, feel or operate objects
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The employee must be able to lift and/or move up to 30 lbs occasionally
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The employee will occasionally be required to sit, stoop, kneel, crouch, or crawl
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Specific vision abilities include close, distance, color, peripheral vision, and depth perception
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Noise level is moderate
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The employee will be expected to work extended hours during golf and holiday season
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The employee will be expected to work weekends and holidays