What are the responsibilities and job description for the General Manager position at Troon?
The General Manager (GM) is responsible for the overall leadership, operational execution, and financial performance of Calusa Golf & Country Club. This role provides direct oversight of golf operations, racquet sports, lifestyle, wellness, food and beverage, facilities, maintenance, and administrative functions while ensuring an exceptional experience for members, guests, and the public. The GM serves as the senior on-site leader and primary liaison between Troon, ownership/board leadership, members, and the surrounding community. The ideal candidate is a hands-on, visible leader who balances strong hospitality instincts with financial discipline, team development, and operational accountability. Directs and oversees all aspects of the community operations, including all amenities and HOA. Has the ultimate responsibility for maximum guest satisfaction and financial performance.
Compensation: $ 160,000 - $175,000
Responsibilities:
- Develops, maintains, and administers a sound business and organizational plan for the property which includes an operating/capital budget and marketing plan.
- Hires, develops, and supervises all key management employees of the property.
- Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws.
- Oversees the care and maintenance of the property’s physical assets, facilities, and landscaping.
- Ensures the highest standards for food, beverage, sports, recreation activities, and other property services.
- Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary.
- Works with department heads to schedule, supervise, and direct the work of all property employees.
- Participates in outside activities that are judged appropriate by the Regional VP/Manager to enhance the presence of the property in the local community.
- Perform other duties as assigned by supervisor or manager.
Qualifications and Knowledge Requirements:
- Must have 3-5 years of related experience in golf operations/club management/food and beverage operations.
- A four-year college degree is preferred.
- PGA Member preferred.
- Must have supervisory, coaching, and staff development experience.
- Must demonstrate ability to run a professional, efficient, and high-quality service-oriented operation.
- Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
Skills:
- Must possess exceptional written and verbal communication skills.
- Must be extremely organized, efficient, and detail-oriented.
- Must have exceptional customer service skills.
- Must be highly motivated, goal-driven, and a self-starter.
- Highly polished interpersonal skills, with the ability to connect with people easily and quickly.
- Must have the skill to exercise good independent judgment in assessing situations and making decisions.
- Ability to establish and maintain effective working relationships.
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
- Additional Compensation – Eligibility for Bonuses (potential for up to 10% of salary base)
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.
Salary : $160,000 - $175,000