What are the responsibilities and job description for the Director of Sales position at Troon?
General Purpose:
Develops and implements an annual sales plan that maximizes profitability for the facility and outstanding quality service for customers.
Essential Duties:
- Directs and manages all group, leisure, catering, banquet, recreation, and reservations sales activities to maximize revenue for resort.
- Prepares, implements, and compiles data for various reports such as annual sales plan, monthly sales report, annual goals, sales budget, forecasts, etc.
- Develops rates, group ceilings, and deployment strategies through review of competitive data, demand analysis, and mix management.
- Actively participates in sales presentations, property tours, and customer meetings.
- Conducts various meetings such as staff, daily business review, and weekly strategic reservations and yield management.
- Administers ongoing sales training programs.
- Implements policies and procedures for the Sales and Marketing department, including compliance of all company standards relating to quality of products and services.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include, but is not limited to: Group Sales Manager.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Regular and reliable attendance.
Education/Experience:
Bachelor’s degree (BA); and one to two years related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
Frequently talks and hears. Regularly walks, stands, sits and uses hands. Occasionally reaches with hands and arms. Occasionally lifts up to 25 pounds.
Environment/Noise:
Occasionally works in outdoor weather conditions. Noise level is moderate.
Certificates/Licenses:
None Required
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications and Delphi.
Extra Information
Strong Experience in Food and Beverage Sales, Social Events, Weddings & Corporate Meetings
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.