Director of Human Resources

The Director of Human Resources is responsible for proactive strategic corporate and regional support of the human resource function at company owned/operated golf facilities while ensuring the delivery of exceptional associate and guest experience. This position oversees a team of HR professionals and partners with leaders to drive performance, compliance and engagement initiatives.

Essential Duties:

• Lead and mentor 3–5 HR professionals, guiding their support of performance management, employee relations, compliance, HR systems, and engagement initiatives for multiple states.
• Collaborate with HR Teams and leadership to proactively understand organizational goals to align HR strategies with regional operations goals.
• Understand compliance trends to ensure compliance with federal, state employment laws, keeping policies and handbooks current and compliant including recommending process enhancements.
• Support the organization through change processes with effective communication, help to provide guidance associated with new initiatives, policies or operational shifts.
• Support of corporate functional teams and leadership and field operations
• Works with management, supervisors, and employees to resolve policy interpretations, job performance concerns, time off matters, harassment concerns, equal employment matters, etc.
• Manage onboarding for newly transitioned properties and conduct proactive HR audits at facilities.
• Partner with hiring managers to recruit top talent and oversee reference checks, background screenings, and onboarding processes.
• Develop and deliver training programs for managers on leadership, compliance, soft skills, and anti-harassment.
• Provide coaching and mentoring to property leaders and HR team members.
• Travel (15–20%) to conduct investigations, facilitate transitions, and lead training sessions.
  
  

Qualifications, Experience and Skill Requirements:

• Bachelors degree in Human Resources, Business Administration, or related field required
• Minimum of 7 years of experience in Human Resources management with a strong focus on employee relations
• Minimum of 3 years of direct leadership experience
• Advanced knowledge of federal and multi-state employment laws with Florida experience required.
• Preferred experience in the HOA business and supporting multiple properties
• Demonstrated experience working with leadership with the ability to communicate effectively and interpersonal skills fostering a positive work culture.
• Experience supporting corporate functions including leadership and field operations.
• Proven expertise in employment law, compliance, and HR best practices and processes.
• Strong communication, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Effective analytical, problem-solving, and decision-making skills
• Proficiency in HRIS and talent management systems (preferably UKG).
• SHRM-CP/PHR certification preferred.
• Bilingual in English and Spanish is a plus.
• Willingness to travel overnight (15–20%).
• This is an in-office position requiring a consistent, on-site presence to support organizational needs.
  
  

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.