What are the responsibilities and job description for the Dining Room Manager position at Troon?
Fiddler's Creek Golf Club, located in Naples, FL, is pleased to announce an excellent career opportunity for a Dining Room Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.
Overview:
The Dining Room Manager develops, implements, and maintains quality standards for restaurant facilities, including supervision and direction of service staff. Ensures excellent customer service standards are maintained.
Responsibilities:
- Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
- Assures that all Entrada food & beverage team members approach every encounter with members and guests in a friendly, service-oriented, hospitable manner. Creates an atmosphere that is welcoming, friendly and warm.
- Represents the facility with superior hospitality skills, a professionally engaging personality, a positive outlook, enthusiasm, and respected leadership qualities.
- Effectively collaborates with the Executive Chef and Food & Beverage Manager on all food and beverage operations. Fosters a culture that consistently creates opportunities to exceed Member expectations through outstanding food & beverage experiences.
- Acts as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications.
- Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. Review reservations, create floor plan, assign sections to servers, arrange tables for reservations.
- Oversees daily restaurant activities to include: serving tables, bussing tables, seating guests, take out.
- Effectively and efficiently schedules servers, hosts, bartenders, etc.
- Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized. Checks the maintenance of all equipment in the restaurant and appropriately schedules needed maintenance and repair.
- Plans and conducts a daily pre-shift meeting. Assigns and checks daily server side-work. Assures all side work is completed, including all cleaning of equipment and storage areas.
- Assists with training FOH staff and reinforcing Entrada F&B service standards.
- Regularly interacts with Members and Guests. Visits tables, practices attentive listening and utilizes thoughtful problem-solving skills to resolve member and staff issues.
- Greets guests at tables to ensure complete customer satisfaction and attention to member and guest needs.
- Supports multiple dining venues as assigned and assists with service coverage based on business needs.
- Participates in interviewing, hiring, training, assigning, and directing work, evaluating performance, addressing concerns and resolving issues.
- Manages department members that may include, but not limited to: Food and Beverage Supervisors, Hosts, Servers, Food Runners, Bartenders.
- Ensures that effective orientation and training are provided each new associate. Assists in the development of ongoing training programs and tests for comprehension.
- Assists Food & Beverage Manager in performing and maintaining food and beverage inventory.
- Regular and reliable attendance.
- Incorporates safe work practices in job performance.
Education/Experience:
- One year supervisory or management experience in full-service dining preferred.
- Ability to work a flexible schedule including evenings and weekends.
- Familiarity with point-of-sale systems.
Physical Demands:
- Frequently stands, walks, talks, and hears.
- Regularly uses hands, reaches with hands and arms.
- Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells.
- Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Certificates/Licenses:
- Certified Food Manager (Food & Alcohol) or TIPS equivalent.
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Must meet state age requirements for handling alcoholic beverages.
- Working knowledge of wine, spirits and regional cuisines.
- Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates.
- Strong problem analysis and problem resolution skills.
- Strong multi-tasking, organizational and time management skills to ensure a quick and effective response to client needs.
- High level of active listening skills and strong service skills including the ability to resolve issues/complaints with tact and diplomacy.
- Strong written and verbal communication skills.
- Strong leadership and people management skills.
- Professional and courteous demeanor.
- Ability to create high-performance teams and to be a strong team player.
- Demonstrate a strong commitment to company values.
- Proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook.
- Ability to maintain effective financial accountability to the company and to the ownership.
- Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back-office systems of a hospitality/food service environment.
- Working knowledge of food and beverage service equipment and current trends.
- Exceptional personal hygiene and positive representation of the organization to Troon employees, members, guests, clients and vendors.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.