What are the responsibilities and job description for the Customer Experience Associate position at Troon?
Dripping Springs Racquet Club in Austin, Texas is looking for a full-time Customer Experience Associate to join our team and be the first point of contact for our guests. For this role, you should have solid organizational and people skills and superior customer service ensuring our guests have a positive experience from the moment they arrive until their departure. Ultimately, you’ll ensure we provide excellent customer service and a pleasant experience to our guests.
- Performs opening and closing procedures for the shop or store.
- Responsible for accountability of all sales and money transactions made.
- Collects applicable fees from patrons as they arrive.
- Makes reservations (tee-times, classes, etc) and assists customers on the phone.
- Assists guests by selling merchandise and providing information in a professional manner.
- Assists with rotating stock and keeping displays clean and orderly.
- Assists with general cleaning of the shop or store.
- Assist with creating appealing displays.
- Assists with periodic physical inventories.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Frequently stands and uses hands, reaches with hands and arms, talks or hears.
- Occasionally walks, sits, climbs, balances, stoops, kneels, crawls or crouches.
- Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
- Noise level is moderate.
- None Required
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Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Evening and weekend availability required.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.