What are the responsibilities and job description for the Concierge position at Troon?
The Rocks, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
Essential Duties & Key Responsibilities:
- Meets and greets all owners & guests in a pleasant, courteous and professional manner
- Assists owners, visitors, & associates with inquiries and directions
- Operates as an information source of the area during their stay
- Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance
- Answers all incoming calls to the Concierge desk and main switchboard
- Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities
- Establishes and maintains numerous relationships with vendors/suppliers for The Rocks
- Assist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.
- Assists with any special arrangements for owners & guests
- Works with various destination club representatives to provide specialized service in accordance with their various SOP’s.
- Serves as liaison between owners/guests with housekeeping needs and maintenance requests.
- Create Food & Beverage Function Sheets/BEO’s for pre-arrival hors d’oeuvres, BBQ packs, In-villa dinners and other amenities as requeste
- Assists Food & Beverage Department with coordination & marketing of clubhouse special events
- Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.
- Consistent and reliable attendance.
Qualifications:
- Minimum of one-year related experience or training. (Previous concierge and/or event planning experience preferred)
- Excel in a team-oriented work environment
- Exceptional organizational and administrative skills; detail oriented & ability to multitask a must
- Ability to communicate verbally & proficient with grammar & spelling. Ability to facilitate general inquiries sensibly.
- Proficiency in Microsoft Office required.
- Highly focused on providing superior customer service
- Comfortable in a Luxury Resort environment
- Ability to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilities
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.