What are the responsibilities and job description for the Community Association Manager position at Troon?
The Concession is excited to announce the exceptional career opportunity of Community Association Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
General Purpose:
The Community Association Manager is responsible for the overall homeowner experience and daily life within the community. The Community Association Manager maintains and reviews the governing documents and develops relationships with community owners.
Essential Duties:
• Coordinates and oversee vendors to maintain neighborhood and common area landscaping as well as neighborhood and common area snow removal
• Manages Community Security and Guardhouse, including overall property access for members, guests, and construction
• Oversees code enforcement for members and construction through routine inspections and reminder letters
• Manages the process of repair and maintenance of roads, street signage and lighting, and stormwater retention areas
• Prepares and assists with Community budget
• Oversees reserve study for Community Association assets
• Secures and prepares bid specifications
• Coordinates Association communications
• Assists with collection of dues, assessments, and other charges also sending reminder letters as needed
• Works with Community Association Board, coordinate and attend Board meetings, track board minutes and resolutions
• Tracks and maintains financial, compliance, and corporate records, recorded membership and disclosure statements as well as governing documents
• Maintains Board training and planned Community statute compliance
• Maintains certifications and education that pertain to the role and responsibilities
• Works with leadership to manage insurance coverage
• Perform other duties as required
Education/Experience:
• Minimum of two years experience working within a community, preferably large-scale.
• Must have an active Florida CAM License.
Preferred:
• Holds (or is pursuing) the CMCA (Certified Managers Community Associations) or higher certification
• Experience in luxury hospitality
Job Knowledge, Skill, and Ability Requirements
• Proven leadership/supervisory experience
• Exceptional customer service and communication skills
• Strong analytical and problem-solving ability
• Highly organized and detail-oriented with an ability to multitask
• Capacity to plan, organize, and prioritize to meet deadlines
• Proficient in information technology; Outlook, Microsoft platforms, and industry-related programs
• Competent knowledge of general maintenance for landscaping and stormwater retention
About Troon
Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.