What are the responsibilities and job description for the Cafe Attendant position at Troon?
Key Responsibilities
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Welcomes members in a friendly and timely manner
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Take member food and drink order in a timely manner
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Ensure the Food and Beverage order are made correctly and consistently in a timely manner.
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Ensure the Food and Beverage orders are delivered with the appropriate vessel or plate (to go in proper vessel)
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Ensure you are well versed with menu offerings
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Deliver a brilliant and positive experience
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Keep you work and sections tidy and organized
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Work as a team with other team members to ensure overall member satisfaction
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Ensure the Café is set and ready to go before the café opens
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Ensure food and beverage is delivered correctly and in a timely manner
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Ensure at the end and the beginning of the shift all opening and closing side work is complete to set up the current and next shift for success
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Ensure to comply with all required state regulations as it pertains to food and beverage handling
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Take care of our Members in a professional way that allows them to have a positively memorable experience.
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Work as a team
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Maintain cleanliness and organization in all F&B areas
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Complete opening and closing checklists
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Ensure you arrive to work at the appropriate scheduled time in a full clean uniform
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Attend and participate in F&B department meetings and other periodic employee meetings.
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Plan, organize and manage daily activity.
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Conduct daily walk through of your area / section to ensure the facility is safe and presentable.
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Protect the assets of the facility.
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Operate within the guidelines, policies, standards and constraints as established by Troon.
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Maintain a current Food Handlers Certificate.
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Maintain a current Responsible Vendor or TIPS Certificate
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Ensure orders and inventories for all products are placed correctly an in a time manner to ensure we have the products to produce our menu
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Perform other duties as assigned.
Required Skills/Abilities
• Excellent verbal and written communication skills.
• Proficient knowledge in recommending, pouring, and serving wine, beer, and spirits.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment.
Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs., up to 30 lbs. frequently and up to 10 lbs. constantly. Perform activities such as bending, kneeling, crouching, reaching, standing, lifting and grasping for up to 5 hours without sitting.
Education and Experience
• High school diploma or equivalent.
• At least one year experience required in a similar environment or restaurant as a server
Consistently working in an indoor environment (95%) of the time. Potential exposure to weather conditions while serving guests outdoors. Work area may be crowded and noisy. Makes frequent trips to kitchen, where air may be moist, warm, and odorous from preparing foods. Cafe floor may be slippery from moisture and grease. Sharp and rapid equipment movement, sharp utensils, harmful chemicals and or solvents if proper safety procedures are not followed.
This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.