Assistant General Manager

Royce Brook Golf Club is seeking a dedicated and experienced Assistant General Manager to join our leadership team. This is an excellent opportunity to grow your career at a highly regarded facility known for outstanding service, memorable golf experiences, and a strong community environment.

Position Overview:

The Assistant General Manager will support daily clubhouse and operational management, lead and mentor staff, ensure superior member and guest experiences, and assist with financial, administrative, and event operations.

Compensation: $50k - $65k DOE

Essential Duties:

• Assist with development, administration and achievement of the annual golf revenue plan, with hotel play and other outside play as target market.
• Oversees the care and maintenance of all club physical assets.
• May coordinate maintenance efforts of Clubhouse Managers.
• Audits all inventories to assess control reliability.
• Identifies opportunities to control product costs and other expenses.
• Prepares and monitors quarterly revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business volume reports and updating forecasts.
• Monitors all financial reports/statements on a monthly basis and recommends effective corrective action in cases of any negative budget variance.
• Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs and other elements.
• Manages marketing efforts to continually promote controlled golf access to target markets.
• Collaborates and assists key managers with developing and achieving business and operating plans.
• Participates in the creation of events and menus to entice variety of appetites, for both restaurants and banquets.
• Assists General Manager in monitoring success of all departments and department associates, including semi-annual performance reviews, as needed.
• Assists in interviewing, hiring, training, planning, assigning, and directing work at all levels, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Organizes compilation of all necessary data required to prepare annual budgets for club, as well as the comprehensive annual clubs business plan.
• Serves as budget manager and as the point-person for timely and accurate completion of annual budgets for club operations.
• Monitors basic personnel policy, reviews policies relating to personnel actions and training along with professional development programs. Ensures that human resources procedures and policies are followed and that deviations are effectively managed.
• Updates and oversees implementation of policies and procedures for multiple departments, including compliance with all company standards.
• Monitors overall club(s) safe-work practices and coordinates ongoing safety education programs.
• Regular and reliable attendance.
  
  

Education/Experience:

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)
  
  

Physical Demands:

• Regularly stands, walks and sits.
• Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.
  
  

Environment/Noise:

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.
  
  

Certificates/Licenses:

• CMAA member, GCSSA or PGA/LPGA membership preferred
  
  

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of all Microsoft Office applications.
  
  

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.