What are the responsibilities and job description for the Assistant General Manager position at Troon?
Fiddler's Creek Golf Club, located in Naples, FL, is pleased to announce an excellent career opportunity for an Assistant General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
We seek an accomplished hospitality professional who embodies gracious service, operational excellence, and refined leadership, and who is committed to delivering elevated dining and social experiences befitting a premier private club environment. This role offers the opportunity to contribute meaningfully within Troon, a globally recognized leader in luxury club and hospitality management.
Position Summary:
The Assistant General Manager will serve as a key operational partner to the General Manager, with primary responsibility for the strategic oversight and day-to-day leadership of all Food & Beverage operations.
This individual will champion a culture of anticipatory service, culinary excellence, and meticulous attention to detail, ensuring that every member and guest interaction reflects the club’s commitment to distinction and personalized hospitality.
Core Responsibilities
Food & Beverage Leadership & Excellence:
- Provide visionary leadership across all dining venues, bars, event operations, and social programming.
- Uphold the highest standards of culinary quality, presentation, and service precision, in partnership with culinary leadership.
- Curate and oversee a refined beverage program, including:
- Thoughtfully selected wine, spirits, and cocktail offerings
- Inventory management and cost control
- Menu engineering and pricing strategies aligned with a luxury experience
- Ensure seamless execution of member dining, private events, and club gatherings, with an emphasis on elegance and consistency.
Member Experience & Hospitality:
- Cultivate a culture rooted in genuine, personalized service and relationship-driven hospitality.
- Actively engage with board members, house committee co-chairs and members to anticipate preferences, recognize patterns, and create memorable experiences.
- Address feedback with discretion, professionalism, and urgency, ensuring member satisfaction at all levels.
- Drive continuous improvement through thoughtful analysis of member insights and service trends.
Team Leadership & Culture Development:
- Attract, mentor, and retain a high-caliber service team committed to excellence.
- Lead and inspire department heads including Food & Beverage Managers, and Service Teams including H2B's.
- Foster a polished, professional environment that reflects the standards of a premier private golf club.
- Develop schedules and staffing models that balance exceptional service delivery with operational efficiency.
Financial Stewardship:
- Collaborate on the development and execution of annual budgets and strategic plans, with an emphasis on F&B performance.
- Monitor and manage key metrics including:
- Labor and productivity
- Cost of goods sold
- Beverage performance and inventory variance
- Implement thoughtful cost controls while preserving the integrity of the member experience.
- Oversee accurate and timely completion of inventories across all F&B outlets.
Clubhouse & Facility Oversight:
- Ensure all dining and social spaces uphold exceptional standards of cleanliness, ambiance, and readiness.
- Partner with facilities and club leadership to maintain an environment that reflects the club’s prestige and attention to detail.
Qualifications:
- Minimum 5 years of progressive leadership experience in luxury hospitality, private clubs, fine dining, or resort environments.
- Demonstrated success leading high-end Food & Beverage operations with a focus on member satisfaction and experience curation.
- Strong financial acumen with the ability to interpret performance metrics and drive strategic outcomes.
- Exceptional interpersonal and communication skills, with a polished and professional presence.
- Proven ability to lead, inspire, and develop teams within a service-centric culture.
- Detail-oriented, highly organized, and capable of managing multiple priorities in a refined, fast-paced setting.
Required Certifications:
- Food Safety & Sanitation
- Alcohol Awareness Certification
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45 states and 27 countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.