What are the responsibilities and job description for the Aquatics and Pool Manager / Swim Coach position at Troon?
The Aquatics and Pools Manager/ Swim Coach oversees daily aquatics operations and leads swim team and instructional programs. This dual role combines leadership in pool management, safety supervision, and staff coordination with hands-on coaching for competitive and recreational swim programs. The position ensures a safe, clean, and engaging environment for members and guests while fostering excellence and enjoyment in swimming programs.
Key Responsibilities
- Supervise daily operations of the club’s pools, ensuring safety, cleanliness, and compliance with all facility and health regulations.
- Communicate regularly with the contracted pool service company to ensure proper maintenance and water chemistry.
- Organize and coaching daily swim practice & meets
- Conduct daily inspections of pool areas and equipment; report and resolve safety or maintenance concerns promptly.
- Manage guest check-in and provide a welcoming, high-quality member experience.
- Maintain pool deck cleanliness, including debris removal, furniture upkeep, and surface cleaning.
- Monitor water quality and temperature; assist with maintenance scheduling and vendor coordination.
Staff Supervision & Training
- Recruit, schedule, and supervise lifeguards and aquatics staff to ensure proper coverage during operational hours and programs.
- Lead staff meetings and in-service training focused on safety, emergency procedures, and customer service.
- Provide ongoing coaching, performance feedback, and conflict resolution to promote a positive team environment.
Swim Coaching & Instruction
- Plan, organize, and conduct swim practices, clinics, and private lessons for various ages and skill levels.
- Develop seasonal training plans and meet schedules for the club’s swim team.
- Coach practices and attend all home and away swim meets; organize meet entries and team logistics.
- Provide regular feedback to swimmers and communicate progress and updates to parents.
- Attend swim team social events to foster team culture and engagement.
Program & Event Management
- Assist with developing new aquatics programs and events, including lessons, fitness classes, and special events.
- Oversee swim meets, pool parties, and aquatics events, ensuring seamless operation and participant satisfaction.
- Support budget monitoring, program registration, and financial reporting for assigned aquatics programs.
Customer Service & Communication
- Provide excellent customer service and respond to member inquiries and concerns promptly and professionally.
- Communicate regularly with members, swimmers, and families about schedules, events, and updates.
Qualifications and Requirements:
Education & Experience:
- High school diploma or GED required; bachelor’s degree in recreation, sports management, or related field preferred.
- Two or more years of experience in aquatic supervision, coaching, or instruction required.
- Prior experience managing aquatics staff or programs strongly preferred.
Certifications:
- Current Lifeguard Certification (StarGuard, Red Cross, or equivalent).
- CPR/AED and First Aid certification required (training available upon hire).
- Water Safety Instructor (WSI) certification preferred.
- Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred.
- ASCA Swim Coach Certification preferred.
Skills & Abilities:
- Strong leadership, interpersonal, and communication skills.
- Excellent organizational and time management abilities.
- Sound judgment in emergency situations and strong problem-solving skills.
- Ability to work both independently and collaboratively.
- Proficiency with scheduling, registration, and basic budgeting software.
Physical Demands:
- Ability to swim distances, perform water rescues, and lift up to 50 pounds.
- Frequent standing, walking, reaching, and outdoor work in varying weather conditions.
- Must be able to see and hear distress signals and remain alert in a busy pool environment.
Work Environment:
- Frequently outdoors and exposed to sun and humidity.
- May work near pool chemicals and mechanical equipment.
- The noise level is moderate to high, depending on the activity level.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
