What are the responsibilities and job description for the Account Executive, Ticket Sales & Experience position at Troon?
Based in Birmingham, Alabama, Eventive Sports is the industry leader in dedicated sports event management. The company oversees a diverse portfolio of major sporting events and partnerships, including the Regions Tradition, Children’s of Alabama Indy Grand Prix, Magic City Classic, UFL Birmingham Stallions, and Gameday operations for the University of Alabama, Auburn University, Oklahoma University, Rose Bowl Stadium and Alabama State University.
Through our partnership with the Birmingham Stallions, the Account Executive, Ticket Sales & Experience will play a key role in driving new business and enhancing the overall fan experience through the sale of a variety of ticket packages, including season tickets, group experiences and premium hospitality offerings. This is a full-time, in-office position based in Birmingham, Alabama.
You will have the opportunity to gain valuable sales experience in a fast-paced, collaborative environment that encourages growth, learning and professional development.
DUTIES & RESPONSIBILITIES:
•Sell ticket packages
•Meet ticket sales quotas & activity targets
•Drive sales through deposits, leads, referrals, networking, social selling & research
•Pitch prospects via virtual/in-person meetings, calls, social selling & event presentations
•Support ticket sales & promotions at partner events to network & gather leads
•Attend community, chamber & networking events to build new relationships
•Handle incoming ticket sales calls and follow up to build customer relationships & drive sales
•Provide excellent service to all ticket package holders
•Execute game day activations to enhance fan experiences (e.g., field access, autograph sessions, clinics)
•Maintain accurate sales reports, activity logs & event recaps in Salesforce CRM
•Serve as liaison between clients & management
•Contribute to a competitive sales culture; participate in team meetings & training
•Represent with professionalism, integrity & credibility
•Collaborate with team & league staff on additional duties as needed
QUALIFICATIONS:
•Bachelor’s degree or equivalent experience required
•1 year outbound sales experience (sports/entertainment sales preferred)
•Experience in Minor League or start-up sports a plus
•Proficient in Microsoft Office & Google Suite
•Customer service experience preferred
•Familiarity with CRM (Salesforce) & ticketing systems (Ticketmaster/Archtics) preferred
KNOWLEDGE, SKILLS & ABILITIES
•Proven ability to achieve ticket sales goals
•Professional demeanor, judgment and discretion in handling confidential information
•Strong customer service, interpersonal & communication skills (verbal, written, listening)
•High emotional intelligence, conflict resolution & problem-solving skills
•Self-motivated, organized and able to prioritize tasks effectively
•Flexible, reliable team player with strong time-management skills
•Skilled in identifying and solving problems while maintaining daily operations
•Makes thoughtful, reasoned decisions based on sound analysis
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities & activities may change at any time with or without notice.
•Must attend all home games & events, as assigned
•Requires periods of desk work plus bending, moving & lifting up to 20 lbs.
•Actively work partner & community events to promote the team & grow fan relationships
•Travel to games, meetings & events as needed (minimal travel <10%)
•Flexible schedule required, including nights, weekends & holidays
•Light lifting (≤15 lbs.) regularly required
•Other duties as assigned by Eventive Sports leadership
Please send resumes to elle@eventivesports.com & note” Account Executive, Ticket Sales & Experience” in subject line.