Strategic Account Manager

As Strategic Accounts Manager, you will own the success of Troomi’s most important partner relationships end-to-end. This is not traditional account management. You will operate as a relationship leader, program owner, and commercial driver—essentially a mini-GM for each strategic account.

• Serve as the primary point of contact for strategic partners, delivering clear, proactive, and trustworthy communication.
• Own partner onboarding, launch planning, and rollout execution.
• Support partners post-launch to drive adoption, growth, and long-term success.
• Lead escalations with professionalism, aligning internal and external stakeholders and driving resolution.
• Partner with Marketing to develop case studies and success stories that highlight partner outcomes.

• Act as the internal program owner and cross-functional coordinator, working with Engineering, Customer Experience, Marketing, and Operations.
• Run complex partner implementations spanning technical integration, operational workflows, support readiness, and go-to-market execution.
• Translate partner needs into clear internal requirements, priorities, and timelines.
• Track KPIs, surface risks early, remove blockers, and keep programs on schedule.

• Help define and formalize how Troomi works with strategic partners—from first conversation through steady-state operations.
• Build repeatable playbooks, templates, checklists, and enablement materials to improve speed, quality, and predictability.
• Ensure the program is easy to understand, easy to execute, and scalable as the business grows.

• Identify and develop new strategic partnership opportunities domestically and internationally.
• Carry meaningful commercial accountability tied to partner success and growth.
• Balance expansion with discipline—new opportunities do not come at the expense of existing partner outcomes.
  

• You are equal parts relationship-builder, operator, and closer.
• 7 years in strategic accounts, partnerships, customer success, program management, or sales leadership (B2B preferred).
• Proven experience working with Director-, VP-, and C-level stakeholders.
• Track record of driving growth, retention, or revenue outcomes (quota experience is a plus).
• Strong program execution skills—you can run plans, manage stakeholders, and hit timelines.
• Technical aptitude: comfortable leading conversations around integrations, workflows, provisioning, support processes, and reporting at a practical level.
• Clear, confident communicator with strong writing skills.
• Highly organized, self-directed, and resilient in fast-moving environments.
• Willingness to travel occasionally for key meetings and launches.
  

• Strategic partners are successful, engaged, and growing.
• Partner programs launch smoothly and operate predictably.
• Internal teams are aligned and supported by clear plans and expectations.
• Strong, trust-based relationships are built across the company.
• Time and priorities are managed wisely—initial partner success matters disproportionately.