What are the responsibilities and job description for the Maitre D position at Trivoli Tavern?
Hogsalt, is looking for a dedicated and experienced Full Time Maitre D' to join our team!
Our ideal candidate is passionate about upholding Hogsalt’s values of harmony, accountability, and resilience. Successful Hogsalt team members are enthusiastic about providing genuine hospitality to guests and actively contribute to an organized, inclusive, and collaborative workplace culture.
We offer a full suite of benefits, including partially subsidized medical, dental, vision, life insurance, a 401(k) program, commuter benefits, dining discounts and rewards, and vested paid time off!
Experience & Qualifications:
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At least five years of experience working in a fast-paced, full service restaurant.
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Three years of experience as a Maitre D', Lead Host, or other guest service-oriented role.
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Strong knowledge of reservation platforms, Resy preferred.
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Passion for excellence, superior service standards, and a positive attitude.
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Open availability including nights, weekends, and holidays.
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Ability to stand, walk, and move throughout the shift, including frequent bending, lifting items weighing up to 50 lbs, and stooping.
Duties & Responsibilities:
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Ensure all stations are properly stocked and set up before and during service and complete any additional opening duties.
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Manage all aspects of reservation systems: confirmation messages, checking in guests, special requests and celebrations, table plotting, updating floorplans, etc.
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Lead a team of hosts with positivity and professionalism throughout service.
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Act as a liaison and concierge for all guests, providing thoughtful recommendations and assisting with any needs.
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Ensure the cleanliness and organization of the host stand and dining room throughout service, including proper maintenance of all menus and other supplies.
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Provide a warm welcome to each guest who enters the restaurant and acknowledge their departure at the end of their experience.
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Address any guest needs or concerns as soon as possible; communicate any complaints or issues with food or service to leadership.
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Complete all closing duties including closing sidework, general cleaning projects, and any additional tasks assigned by leadership.
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Ensure all Hogsalt Steps Of Service not listed above are properly executed.
Hogsalt is not your typical restaurant group. Guests know us for transportive spaces and sumptuous fare, but what we are most proud of is the generosity we extend to our teams. Our service team reimagines hospitality with energy and a sense of fun. Our culinary team makes classic dishes so expertly that you'll remember why they became classics. No matter which of our 20 restaurants you visit, you'll see we're an organization that makes people — our guests and ourselves — happy.
Salary : $30 - $45