What are the responsibilities and job description for the Teller - Customer Service Associate position at Triumph?
Summary
MONDAY - FRIDAY, 8AM - 5PM, NO WEEKENDS! Are you a customer-focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Teller, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships. By profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations, you'll play a key role in fostering customer loyalty and identifying valuable cross-selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.
Job Description
The Teller is responsible for providing prompt and accurate financial transactions in accordance with the Bank’s policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.
Team Culture
At Triumph Financial, we are a values-driven financial service company focused on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this, we’re “Helping People Triumph.”
Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.
How You'll Spend Your Time
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Profile new and existing customers, suggesting tailored products/services.
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Provide exceptional customer service, exceeding expectations.
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Open new accounts, ensuring accuracy and timely documentation.
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Assist with Stop Payments, Debit Card Orders, and more.
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Take initiative to resolve customer issues and provide prompt feedback.
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Help maintain customer goodwill and contribute to branch goals.
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Professionally refer customers to various bank departments.
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Safeguard customer info, adhere to regulations, and maintain security.
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Process transactions while maintaining accurate records.
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Contribute to local community and bank-sponsored events
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No weekends required!
Education & Experience Requirements
The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.
Apply now and seize the chance to provide exceptional service, build relationships, and grow in a supportive banking environment!
Triumph Financial, Inc. and its subsidiaries (hereafter the “Company”) is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment against all employees and applicants for employment based on race, color, sex, gender, age, religion, creed, covered veteran status, military service, national origin or ancestry, ethnicity, sexual orientation, gender identity, gender expression, transgender status, actual or perceived physical or mental disability, genetic information, citizenship or immigration status, marital status, pregnancy, childbirth, or related medical conditions, reproductive health decision making, or any other characteristic protected by law. Equal employment opportunity applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
