What are the responsibilities and job description for the Payment Operations Specialist position at Triumph?
Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Execute and monitor daily payment operations across multiple channels (ACH, wires, cards, RTP, checks, etc.)
- Validate and process payment instructions in accordance with internal policies and regulatory requirements
- Investigate and resolve payment exceptions, rejects, and returns
- Support the back - office payment operations on settlement and posting
- Perform daily general ledger (GL) balancing and ensure alignment between sub-ledgers, systems, and bank accounts
- Investigate and resolve out-of-balance conditions and discrepancies
- Support deposit operations activities including postings, adjustments, and maintenance
- Process returns, adjustments, chargebacks, and corrections
- Ensure end-of-day and intraday balancing across systems
- Monitor settlement and clearing accounts
- Support month-end close processes and GL certification
- Perform daily reconciliations of payments and deposit systems
- Identify discrepancies and resolve exceptions
- Prepare operational and financial reports
- Maintain audit-ready documentation
- Ensure adherence to NACHA, Reg E, PCI, AML/KYC requirements
- Monitor transactions for fraud and escalate concerns
- Support audits and maintain strong internal controls
- Serve as a point of contact for payment and deposit inquiries
- Collaborate with internal teams including Finance, Treasury, and Risk
- Provide timely updates on issue resolution
- Identify opportunities to streamline workflows
- Support automation initiatives
- Maintain SOPs and process documentation
- Perform other duties as assigned.
EXPERIENCE & EDUCATION
- High school diploma and at least 3 years of experience in banking/financial and deposit services.
- Bachelor's degree in finance, Accounting, Business, or related field preferred
- 3-5 years of experience in payment or deposit operations
- Strong understanding of GL processes and reconciliations
- Proficiency in Microsoft Excel.
WORK ENVIRONMENT
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
- Specific vision abilities are required by this job due to computer work.
- Light to moderate lifting is required.
- Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Triumph Financial, Inc. and its subsidiaries (hereafter the “Company”) is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment against all employees and applicants for employment based on race, color, sex, gender, age, religion, creed, covered veteran status, military service, national origin or ancestry, ethnicity, sexual orientation, gender identity, gender expression, transgender status, actual or perceived physical or mental disability, genetic information, citizenship or immigration status, marital status, pregnancy, childbirth, or related medical conditions, reproductive health decision making, or any other characteristic protected by law. Equal employment opportunity applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.