What are the responsibilities and job description for the PCAP Evaluation Assistant position at Triumph Treatment Services?
Make a Difference Every Day!
As an Evaluation Assistant with the PCAP program, you help support high-risk mothers and their families by creating a welcoming, organized, and compassionate environment. Through professional communication, accurate recordkeeping, and connecting clients to resources and case managers, you play an important role in helping families access the support they need. Your teamwork, attention to detail, and willingness to assist wherever needed help make a positive impact every day.
Our Ideal Co-Worker
Our ideal co-worker is compassionate, team-oriented, and committed to the people we serve. You communicate openly, support your colleagues, and bring curiosity, accountability, and respect to your work. You value collaboration over competition and believe recovery is possible for everyone.
What Sets Us Apart
As one of Washington’s longest-running providers, we offer a true continuum of care—from treatment and outpatient services to recovery housing and long-term support. Our integrated, wrap-around model allows staff to gain diverse experience while helping clients build stable, sustainable lives in recovery.
Why Our Staff Love Working Here
Staff find deep fulfillment in witnessing real transformations: people regaining confidence, reconnecting with family, and rediscovering hope. Whether through lived experience or professional passion, our team shares a purpose-driven commitment to making a meaningful difference every day.
Benefits That Support You
We invest in our team with medical, dental, and vision coverage, a supportive and values-driven culture, paid time off that starts accruing on day one, and much more—because caring for yourself is essential to caring for others.
The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.
"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”
Position Summary:
The Parent Child Assistant Program Office Assistant undertakes a range of intricate clerical duties to aid the PCAP Clinical Supervisor, PCAP Case Managers, PCAP Lead, and the PCAP office, along with acting as the QA Specialist
Position Summary:
The Parent Child Assistant Program Evaluation Assistant undertakes a range of intricate clerical duties to aid the PCAP Clinical Director and Case Manager Supervisor, PCAP Case Managers, and the PCAP office, along with acting as the QA Specialist
CORE COMPETENCIES
Collaborates with Others
Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.
- Recognizes and honors the contributions and hard work of others.
- Offers valuable and actionable feedback to peers in a constructive and professional manner.
Acting with Empathy and Compassion
Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.
- Maintains open and effective communication channels with team members.
- Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.
RESPONSIBLITIES
- Handles incoming calls, addressing inquiries related to PCAP, taking accurate messages, promptly connecting clients with their case managers, and directing visitors with professionalism.
- Conducts research to support client services, manages resource materials, assist with client data setup, status, and monthly reports.
- Establishes and manages intricate electronic and physical filing systems and database records, including client files. Enters and retrieves data from the client database and operates office equipment such as computers, copiers, and fax machines.
- Designs, assesses, and updates forms for internal use, creates office correspondence, and fulfills requests for PCAP information.
- Executes advanced word processing tasks, including merging and sorting documents, integrating text with graphics, spreadsheets, and databases, and creating footnotes and outlines.
- Manages email correspondence, sorts and distributes mail
- Attends all mandatory team meetings.
- Demonstrates effective communication skills in engaging with high-risk mothers and their families.
- May conduct exit interviews if the Clinical Director is not available
- May be asked to transport clients to / from office
- Assist with onsite client childcare during intakes
- Maintain fleet vehicle servicing
- Performs other related duties as needed
QUALIFICATIONS AND REQUIREMENTS
Education:
- High School Diploma or GED required.
Experience:
- 2 years of clerical experience or equivalent education/experience
Licenses/Certificates/Registration:
- Valid drivers license and insurance
Benefits:
We offer a comprehensive benefits package (full time employees) including:
- Medical, dental, vision, life, and supplemental insurance
- Health savings, flex spending, and dependent care accounts
- 401K with employer matching
- Generous PTO and holiday pay
For additional information on benefits:
https://triumphtx.org/wp-content/uploads/2025/12/EE-Benefit-Summary-12.10.25.pdf
WORKING CONDITIONS
- Comprehension
- Ability to understand, remember, and apply oral and written instructions or other information.
- Reasoning and Decision Making
- Ability to plan, organize, and carry out assignments from management staff with minimal direction.
- Ability to analyze situations and make decisions that moderately impact the immediate work unit.
- Organization
- Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
- Communication
- Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
- Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
- This position requires standing, walking, and bending for long periods.
- This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.
Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.
Salary : $19 - $25