What are the responsibilities and job description for the Patient Services Coordinator position at Triumph Treatment Services?
The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.
"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”
Make a Difference Every Day!
Step into a role where every interaction makes a difference. As our Patient Services Coordinator, you’ll be the welcoming face and supportive guide for clients, visitors, and community partners—helping each person feel seen, supported, and pointed toward the resources they need to succeed. In addition to creating a warm and professional first impression, you’ll keep operations running smoothly by managing communication, maintaining organized and accessible documentation, and ensuring our office stays well-supplied and efficient. This position blends compassion, service, and organization—perfect for someone who enjoys being at the heart of a team and takes pride in helping others move forward with clarity and confidence.
Our Ideal Co-Worker
Our ideal co-worker is compassionate, team-oriented, and committed to the people we serve. You communicate openly, support your colleagues, and bring curiosity, accountability, and respect to your work. You value collaboration over competition and believe recovery is possible for everyone.
What Sets Us Apart
As one of Washington’s longest-running providers, we offer a true continuum of care—from treatment and outpatient services to recovery housing and long-term support. Our integrated, wrap-around model allows staff to gain diverse experience while helping clients build stable, sustainable lives in
recovery.
Why Our Staff Love Working Here
Staff find deep fulfillment in witnessing real transformations: people regaining confidence, reconnecting with family, and rediscovering hope. Whether through lived experience or professional passion, our team shares a purpose-driven commitment to making a meaningful difference every day.
Benefits That Support You
We invest in our team with medical, dental, and vision coverage, a supportive and values-driven culture, paid time off that starts accruing on day one, and much more—because caring for yourself is essential to caring for others.
Position Summary:
The Patient Services Coordinator responsibility encompasses a variety of administrative support tasks and general office responsibilities. Additionally, this position may represent the clinical facility on the Safety Committee.
CORE COMPETENCIES
Collaborates with Others
Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.
- Recognizes and honors the contributions and hard work of others.
- Offers valuable and actionable feedback to peers in a constructive and professional manner.
Acting with Empathy and Compassion
Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.
- Maintains open and effective communication channels with team members.
- Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.
RESPONSIBLITIES
- Serve as a hospitable guide for both the program and the agency; greet visitors and clients warmly, and assist in navigating clients and guests to the appropriate resources or partner agencies.
- Delivers administrative support including fielding telephone calls, handling both electronic and physical mail, keeping track of inventory, and ensuring office supplies are adequately stocked.
- Offer document organization and accessibility services for both clients and team members. This encompasses management of medical documents, processing and maintenance of laboratory orders and results, handling of insurance and billing details, distribution of educational program materials, and dissemination of informational agency brochures.
- Provides support of the intake process by verifying clients desire for mental health services, scheduling appointments and updating program information in electronic health record.
- Manage client’s historical mental health records, physical examination data, consultations, and any test outcomes from past healthcare providers.
- Provide support to operations team as needed
- Manage daily mail – check, sort, and distribute mail to appropriate staff.
- Purchase tickets as needed for client appointments, transportation, or other approved activities.
- Maintain and organize intake and mental health folders, ensuring proper documentation.
- Audit client files, including discharge memos and referent Release of Information forms, and close out past client files
- Coordinate Mental Health assessments and set up Domestic Violence classes in collaboration with clinical staff.
- Organize and add program classes (e.g., Pregnant and Parenting Women) to internal schedules and systems.
QUALIFICATIONS AND REQUIREMENTS
Education:
• High School Diploma or GED required.
• Associate's Degree or equivalent combination of education and work experience preferred.
Experience:
- Medical Office Experience
Licenses/Certificates/Registration:
- Drivers license and insurance required
WORKING CONDITIONS
- Comprehension
- Ability to understand, remember, and apply oral and written instructions or other information.
- Reasoning and Decision Making
- Ability to plan, organize, and carry out assignments from management staff with minimal direction.
- Ability to analyze situations and make decisions that moderately impact the immediate work unit.
- Organization
- Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
- Communication
- Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
- Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
- This position requires standing, walking, and bending for long periods.
- This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.
Benefits:
We offer a comprehensive benefits package (full time employees) including:
- Medical, dental, vision, life, and supplemental insurance
- Health savings, flex spending, and dependent care accounts
- 401K with employer matching
- Generous PTO and holiday pay
For additional information on benefits:
https://triumphtx.org/wp-content/uploads/2025/12/EE-Benefit-Summary-12.10.25.pdf
Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.
Salary : $19 - $25