Collections Representative

Company Description

Triton Logistics is a global provider of comprehensive logistics services including airfreight, sea freight, courier and express parcel services, warehousing, inventory, fulfillment, ground transportation, and more. The company operates three modern facilities in Hialeah, Doral, and Plant City, Florida with a combined 350,000 square feet, 88 high bays, and 24/7/365 security. As an Indirect Air Carrier for the U.S. Department of Homeland Security/TSA, and C-TPAT certified, Triton Logistics adheres to the highest standards of security and efficiency. Our fully asset-based company utilizes a fleet of over 60 trucks and 400 chassis to handle drayage and trucking throughout Florida, ensuring seamless logistics solutions for your business needs.

Role Description

This is a full-time, on-site role for a Collections Representative located in Hialeah, FL. The Collections Representative will be responsible for managing and collecting outstanding company debt, communicating with clients to resolve financial discrepancies, providing excellent customer service, and ensuring timely cash collection. The role includes daily interactions with finance teams to manage accounts receivable and maintain accurate financial records.

DUTIES AND RESPONSIBILITIES:

· Negotiates payment of all current and past due accounts by direct telephone and written correspondence.

·      Initiates correspondence regarding delinquency status; account information via phone and or email.

·      Makes an average of 50-80 calls per day.

·      Builds and solidifies relationships with clients.

·      Identifies and monitors potential problem accounts.

·      Utilizes collection techniques to resolve accounts according to company’s policies and procedures.

·      Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.

·      Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.

·      Communicates status of account problems on a regular basis.

·      Prepares monthly client account analysis summaries.

·      Recommends collection strategies and/or efforts.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

·      Associate degree (A. A.) or equivalent, one to two years related experience, or equivalent combination of education and experience preferred.

·      MUST BE Proficient in Quickbooks and Microsoft (Outlook, Word and Excel).

·      Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

·      Commitment to excellence and high standards.

·      Excellent written and verbal communication skills.

·      Ability to prepare reports and business correspondence. 

·      Ability to understand and follow written and verbal instructions

·      Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

·      Acute attention to detail.

·      Ability to work independently and as a member of a teams.

·      Must be able to speak, read, write, and understand English and Spanish.

·      Ability to perform diversified clerical functions and basic accounting procedures.

·      Ability to effectively communicate with people at all levels and from various backgrounds.

·      Excellent customer service skills

·      Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

·      Logistics experience is a strong plus.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to longer hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.