What are the responsibilities and job description for the Program Assistant - Early Alert & Intervention position at Triton College?
Please see Special Instructions for more details.
1. $18.50 per hour; maximum 28 hours per week.
2. Official transcripts required prior to employment (if applicable).
3. Recommended hire will be subject to pre-employment screenings
4. Triton College is an AA/EOE
5. Please note that this is a grant-funded position
6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first
3. Recommended hire will be subject to pre-employment screenings
4. Triton College is an AA/EOE
5. Please note that this is a grant-funded position
6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first
Posting Details
Posting Summary
Posting Number
S00657P
Position Title
Program Assistant - Early Alert & Intervention
Position Type
Hourly
Department
Academic Success
Essential Function
Under the direction of the Director of Early Alert and Intervention, the Early Alert Program Assistant provides data-informed, proactive student support services to improve course success, persistence, and sense of belonging among Triton College students.
Qualifications
Minimum Qualifications:
Education: High school diploma
Education: High school diploma
Experience: Customer Service experience a plus.
Responsibilities
1. Daily review and processing of early alert flags, automated absence notifications, and department referrals submitted via CRM Advise and faculty channels.
2. Conduct direct, multi-channel outreach (phone, email, text, in-person meetings) to students.
3. Facilitate warm handoffs and track referral completion to the Academic Success Center, Troy Care Collective, Financial Aid, Counseling, and more.
4. Assist the Director in day-to-day coordination and task assignments for Student Assistance Work-Study students.
5. Maintain accurate, timely interaction notes in CRM Advise, track student intervention milestones, and assist in compiling semester-end persistence and course completion analyses.
Posting Date
10/12/2026
Closing Date
Special Instructions to Applicants
1. $18.50 per hour; maximum 28 hours per week.
2. Official transcripts required prior to employment (if applicable).
3. Recommended hire will be subject to pre-employment screenings
4. Triton College is an AA/EOE
5. Please note that this is a grant-funded position
6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first
3. Recommended hire will be subject to pre-employment screenings
4. Triton College is an AA/EOE
5. Please note that this is a grant-funded position
6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first
Quicklink for Posting
https://jobopenings.triton.edu/postings/2602
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
Benefits:
Pension Plan, Sick Leave, Job TrainingSalary : $19