What are the responsibilities and job description for the Tech Support Representative position at Tristate Telecom?
Job Overview
Tristate Low Voltage Supply is looking for a Tech Support Representative to join our Lakewood team. This is a great opportunity for someone who enjoys technology, learns new products quickly, and likes helping customers solve problems.
In this role, you'll provide technical support to customers by phone and email, answer product questions, troubleshoot basic issues, and help customers understand how to install and use the products we sell. You'll also assist with creating simple product demonstration videos and other educational content to help customers get the most out of our products.
Responsibilities
- Provide technical support to customers via phone and email.
- Answer "how-to" questions related to our products.
- Troubleshoot basic product and installation issues.
- Learn new products and stay current on product features.
- Create product demo and instructional videos.
- Work with our sales team to ensure customers receive the support they need.
- Maintain a professional, friendly, and customer-focused attitude.
Qualifications
- Strong interest in technology and troubleshooting.
- Comfortable learning new products and software.
- Excellent communication and customer service skills.
- Strong computer skills and attention to detail.
- Ability to explain technical information in a simple, easy-to-understand way.
- Low voltage, networking, security, AV, or access control experience is a plus, but not required.
- Experience creating videos or tutorials is a plus.
What We're Looking For:
- Positive attitude and willingness to learn.
- Dependable and organized.
- Strong problem-solving skills.
- Team player who enjoys helping customers succeed.
Schedule:
- Monday thru Thursday: 8 am to 5 pm
- Friday: 8 am to 12 pm
Compensation:
- $25.00–$27.00 per hour, based on experience.
If you're tech-savvy, enjoy helping people, and are looking to grow with a well-established company, we'd love to hear from you.
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Paid time off
Application Question(s):
- Are you able to work in person at our Lakewood, NJ office Monday–Thursday (8:00 AM–5:00 PM) and Friday (8:00 AM–12:00 PM)?
- Do you have any experience providing technical support, troubleshooting technology, or working with low voltage, networking, security, or IT products
Work Location: In person
Salary : $24 - $27