What are the responsibilities and job description for the Generator Technician position at TriStar Electric?
Generac Generator Service Technician – TriStar Electric (Jessup, MD)
Pay: $30–$37 per hour (based on experience)
Employment Type: Full-Time
TriStar Electric, a family-owned electrical and generator services company based in Jessup, Maryland, is looking for a dedicated and experienced Generator Service Technician to join our team. We pride ourselves on supporting our technicians, maintaining a positive work environment, and delivering exceptional service to our customers. If you're skilled, dependable, and want to work with a company that truly values its employees, we want to talk to you.
Position Overview
We are seeking a technician with specific, hands-on experience servicing, maintaining, installing, diagnosing, and repairing Generac Residential Home Standby Generators, including:
Air-cooled models (natural gas or propane)
Liquid-cooled models up to 150 kW
The ideal candidate is capable of performing complete maintenance, professional installations, troubleshooting, diagnostics, repairs, and navigating the Generac warranty repair process (with support from our office staff).
This role requires strong communication skills, professionalism, punctuality, organization, and the ability to interact positively with customers and our team.
Key Responsibilities
Generator Services
Perform full maintenance on all air-cooled and liquid-cooled Generac residential standby generators (up to 150 kW).
Professionally install new generator systems (natural gas or propane).
Diagnose, troubleshoot, and repair system issues with accuracy and efficiency.
Handle warranty repair processes with Generac (office support provided).
Maintain all necessary tools and equipment required for installation, repair, and maintenance tasks.
Field & Administrative Responsibilities
Use our CRM (Housecall Pro), with training provided, to complete job updates, communicate with the office, and close out tickets.
Upload before and after photos of every job.
Write clear, detailed job notes, including customer comments, observations, and work performed.
Maintain a clean, organized service vehicle, check fluids (e.g., oil), and report maintenance issues promptly.
Keep job sites clean and leave customers’ homes better than you found them.
Respond to occasional emergency service calls (only a few per year).
Professional Expectations
Arrive on time and be reachable throughout the day via a working cell phone.
Wear company-provided uniforms and maintain a professional appearance.
Drive safely and respectfully.
Interact courteously with customers and remain calm when dealing with difficult situations.
Work well with other technicians and office staff—teamwork and communication are essential.
Qualifications
Have an active Generac Air-Cooled or Liquid-Cooled Certification, or have at least held an active Certification/Tech ID.
Experience with Generac Home Standby Generators is required, including air-cooled and liquid-cooled models.
Ability to perform maintenance, installation, diagnostics, and repairs independently.
Knowledge of natural gas and propane generator systems.
Valid driver’s license and clean driving record.
Strong communication skills and professionalism in customer-facing situations.
Ability to use or quickly learn digital tools such as Housecall Pro or similar CRMs (e.g., ServiceTitan).
Must supply your own hand tools appropriate for generator service work (tool loan program available).
What We Offer
TriStar Electric believes in taking exceptional care of our employees. We offer:
Compensation & Scheduling
$30–$37 per hour, depending on experience
Weekly pay every Friday morning via direct deposit
Paid Holidays
Paid Time Off (PTO)
Company Paid (Upfront) Recertification, Hotel Room and per diem for out of state Generac Training.
Benefits
Blue Cross Blue Shield health insurance
Fully company-funded Health Savings Account (HSA)
Optional dental and vision coverage
Company-provided iPad with cellular connection
Equipment & Extras
Take-home company vehicle, with the expectation of responding to occasional emergency calls (minimal per year)
Tool loan program
Company uniforms and support for success in the field
Culture & Environment
Family-owned, down-to-earth company
Supportive office staff that truly values technician success
Positive, friendly workplace environment
Annual Christmas party with bonuses
Seasonal spring/summer company events
Strong emphasis on teamwork, respect, and employee well-being
Why Work With Us?
At TriStar Electric, our employees come first. Our leadership and office staff work hard to support our technicians because we know you're the backbone of the company. You’ll be joining a team that communicates well, respects one another, and works together to make sure everyone succeeds.
If you’re experienced with Generac Home Standby Generators and want to join a team where you’ll be valued, appreciated, and supported. TriStar Electric is the place for you.
How to Apply
Please submit your resume and a brief summary of your experience with Generac generators to Generators@TriStarElectric.Net with a cell phone number where we can reach you. We look forward to speaking with you!
Pay: $30.00 - $37.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $30 - $37
