Inside Sales/Customer Service Rep (ENTRY LEVEL/RECENT COLLEGE GRAD)

Join a leading Baltimore manufacturing company as an Entry-Level Inside Sales/Customer Service Representative and launch your career in a dynamic, fast-paced environment. We’re looking for a driven, dependable professional who thrives on building relationships, solving problems, and growing their skills alongside an experienced sales team. If you’re a motivated self-starter with a passion for customer service and a desire to advance, we want to hear from you. Experience in sales, administration, or customer-facing roles is a plus.

Key Responsibilities:

• Manage and maintain the customer database, including adding new customer profiles and keeping existing records accurate and up to date.
• Accurately process and track daily customer orders to ensure timely fulfillment.
• Compile and coordinate order-specific deliverables, ensuring all components are matched and ready for customers.
• Distribute product samples, brochures, and spec sheets to customers; coordinate shipments and proactively communicate status updates.
• Maintain organized historical records and manage document filing systems for both short- and long-term storage needs.
• Support the development and preparation of compelling sales presentations and proposals.
• Stay informed on market trends by researching competitor pricing, new product offerings, and evolving sales strategies to help the team stay competitive.
• Develop your sales expertise through hands-on mentorship and daily collaboration with our experienced sales team.
• Take ownership of customer concerns by proactively investigating issues and delivering effective, timely solutions.

Proficiency in Microsoft Office and similar tools is required, along with a typing speed of 30 WPM. The ideal candidate is a collaborative team player who is eager to contribute to a high-performing sales team dedicated to delivering exceptional service to our valued customers. A clear ambition to grow within the organization is essential. We offer a competitive compensation and benefits package, including health insurance, short-term disability, life insurance, paid vacation, paid holidays, profit sharing, and a 401(k) plan.