Learning and Development Coordinator

• Provides coordination and logistics support for all L&D offerings including but not limited to our internal and external leadership programs, our career mobility programs, and general training offerings. Exhibits strong customer focus and keeps internal and external stakeholders informed on a regular basis. Updates training and certification and compliance records. Supports the L&D team with administrative tasks such as invoice payments and managing contracts and purchase orders.
• Supports the L&D team in managing and administrating the learning management system (LMS), including scheduling and administrating courses, printing course rosters, updating training records, and running a variety of LMS reports.
• Manages training announcements, fliers, and training updates and serves as main contact for enrolling in training opportunities. Tracks course evaluations, prepares course feedback reports, and follows-up with no-shows as needed.
• Serves as the key liaison with external facilitators and consultants, makes security accommodations for their arrival, ensures equipment and room set up, materials for presentation, and remains available for their potential needs and questions.
• Supports our virtually led trainings on MS-Teams and Zoom. This includes technical support for participants, running polls, managing breakout rooms, and keeping everyone on schedule.
• Serves as the liaison for securing rooms for trainings and team off sites, both on and away from client "campus." Partners with venue personnel for room set-up, special meal requests, take-down, etc. Drops off and/or picks up supplies at off-site venues as requested. Sources new venues (low cost or free to client. Assists in travel to and from venue, including off sites as requested.
• Other duties as assigned.

• Education: 2 year/ Associate degree in the area of Human Resources, Business Administration, Computer Science, or a closely related field
• 3 years of experience in using HRIS and LMS systems, data management, or Organization Development. Experience with LMS course administration preferred
• Basic principles, practices, and standards of human resources administration in assigned areas.
• High level of computer literacy including working knowledge of Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint, HRIS systems (preferable EnterpriseOne), and LMS systems.
• Operational characteristics, services, and activities of assigned functions, programs, and departmental operations.
• Work organization and office management principles and practices.
• Customer service and public relations methods and techniques.
• Communication techniques and strategies to facilitate responding to inquiries and routing calls and customers to the appropriate staff member.
• Basic recordkeeping, bookkeeping, and mathematical knowledge and ability.
• Methods and techniques of proper phone etiquette.
• Principles of business letter and report writing.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Demonstrating a positive customer service orientation with both internal and external clients.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups, and the general public.
• Performing responsible and difficult administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Administrating parts of the learning management system such as creating course, enrollment management, updating training records, creating reports, etc.
• Ability to work in a changing environment; must be self-motivated.
• Updating, editing, and maintain the training SharePoint site on the intranet.
• Strong technical skills in MS Office Suite & LMS skills are a plus

Salary : $38