What are the responsibilities and job description for the IT Desktop/ Service Desk Technician position at Triplenet Technologies, Inc.?
Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities:
Brief Job Description:
Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:
1. Primary purpose will be Service Desk support in conjunction with a large effort to retrofit individual workspaces with conferencing capabilities. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components.
2. Laptop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
3. Other desktop / service-side support needs as they arise.
Qualifications and experience desired:
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Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
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Experience building out (imaging) and deploying laptops.
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Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
Projects and functions to be performed:
Senior level desktop / Service Desk technician assignments as described above.
Location: Everett
Duration: 2 to 3 months(potentially longer)
Rate: $28 per hour
Salary : $28