What are the responsibilities and job description for the Customer Service II position at Triplenet Technologies, Inc.?
Providing information to callers regarding client: Disposal and Recycling fees, referring callers to other appropriate agencies, assigning Illegal Dumping responses and providing information on reporting Abandon/Junk Vehicles and managing Customer Inbox, responding to emails,
• Educate and assist customers via phone, and email.
• Orient customers to client program policies and procedures,Online features and expected group norms.
• Respond via email to customers’ questions about current resources and other program logistics.
• Receive documents and enter data for applications and to update various electronic files with new customer information.
• Coordinate and maintain automated record-keeping systems for participants.
• Enter new data into Online system , ensuring complete and accurate data records.
• Communicate with new groups in formation
• Gather data and prepare documents for monthly reports.
• Assist co-workers as assigned; perform other duties as assigned.
Employee may need to be on-site occasionally (once per quarter) for team meetings.
Location: Seattle (mostly telework- remote)
Duration: up to 4.5 months possibly longer
Pay: $25.48 per hour
40 hours per week
• Educate and assist customers via phone, and email.
• Orient customers to client program policies and procedures,Online features and expected group norms.
• Respond via email to customers’ questions about current resources and other program logistics.
• Receive documents and enter data for applications and to update various electronic files with new customer information.
• Coordinate and maintain automated record-keeping systems for participants.
• Enter new data into Online system , ensuring complete and accurate data records.
• Communicate with new groups in formation
• Gather data and prepare documents for monthly reports.
• Assist co-workers as assigned; perform other duties as assigned.
Employee may need to be on-site occasionally (once per quarter) for team meetings.
Location: Seattle (mostly telework- remote)
Duration: up to 4.5 months possibly longer
Pay: $25.48 per hour
40 hours per week
Salary : $25