What are the responsibilities and job description for the Front Desk position at Triple Son Hospitality dba Holiday Inn Express & Suites Thibodaux?
Front Desk Part Time Position Available Location: Thibodaux, LA, 70301Job Description:
The Front Desk Agent will be responsible for providing excellent customer service to guests, checking guests in and out of the hotel, answering phone calls and emails, making reservations, and handling guest complaints and requests. The ideal candidate will have strong communication and organizational skills, be able to multitask, and have a friendly and professional demeanor.
Responsibilities:- Greet guests and check them in and out of the hotel
- Answer phone calls and emails and respond to guest inquiries
- Make reservations and handle cancellations
- Handle guest complaints and requests in a timely and professional manner
- Maintain a clean and organized front desk area
- Assist with other duties as assigned by management
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Excellent communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Professional and friendly demeanor
- Ability to work flexible hours, including nights, weekends, and holidays