What are the responsibilities and job description for the Inside Sales Representative position at Triple-S Steel?
Overview
We are seeking a motivated Inside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking, and following up on orders. During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations. Most important is build relationship with current and prospective customers
Responsibilities
- Maintaining and expanding customer database.
- Attending sales group meetings.
- Capturing accurate and complete information in customer relationship management.
- Quoting and handling order execution from acceptance to completion.
- Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
- Communicating with customers in regard to current relative market information and capturing relative feedback.
- Obtain and provide feedback on Competitor pricing/equipment to Management
- Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
- Manage a database of potential customers and contact them on a regular base for new opportunities
- Team with Outside Sales Rep to build a pipeline of opportunities and close sales
- Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
- Note suggestions or complaints and communicate to the Quality/Operations group.
- Utilize CRM Software to keep track of important customer ‘touches’.
- Support the Quality System of the Company.
Qualifications
Education and Experience:
- Minimum of two (2) years of experience in customer service or sales required
- Experience in metals industry distribution or manufacturing preferred
- Some college education preferred; must be comfortable working with computer systems in a fast-paced environment
- Experience with pipe, tube, fittings, and flanges is a plus
Knowledge/Skills/Competencies:
- Ability to work in a fast-paced, self-directed entrepreneurial environment.
- Highly developed customer service skills.
- Excellent communications and telephone sales personality skills.
- Effective time management skills, ability to multi-task and prioritize day-to-day activities.
- Proficiency in MS Excel, Word, and Outlook.