What are the responsibilities and job description for the Warranty Administrator position at Triple Cities Mack Sales & Service?
Job Summary
If you have a great attitude and like being able to keep things organized, we want to talk to you about our Warranty Administrator position! We are looking for someone to join our team to manage our warranty claims for both our Mack dealership and parts department. In this role, you will collect information and, if necessary, discuss the process and expectations with the Service Manager, Branch Manager or Salesperson, prepare warranty documents, submit paperwork to the manufacturer, and track requests to ensure our company is paid for all warranty work done. If a claim is denied, you will resubmit and follow up to try to move the claim forward for approval. You will also be responsible for scheduling warranty appointments, coordinating with vendors for replacement parts and handling the storage and/or shipment of defective parts for manufacturer review.
Duties and Responsibilities
- Discuss the warranty claim and expectations with responsible parties
- Prepare and process warranty documentation according to manufacturer guidelines
- Submit claims quickly and efficiently
- Follow up with manufacturers to ensure claims are being processed properly
- Adjust and resubmit any denied claims to secure payment for warranty work
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork
- Receive and follow up on fleet daily driver reports
- Issue PO# for external work performed
Requirements and Qualifications
- A high school diploma or equivalent
- Proficiency with basic computer programs
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $26