What are the responsibilities and job description for the Security Operations Center Operator Supervisor - Bothell, WA position at Triple Canopy?
POSITION SUMMARY
The Supervisor is responsible for managing and leading a cross-functional team. The Supervisor must assist in the development and production of intelligence-driven support products that assess risks and analyze data/information to mitigate vulnerabilities to Clients' assets, operations, strategy, and brand reputation.
PAY TRANSPARENCY/COMPENSATION
$55.61/hr
RESPONSIBILITIES
- Work rotating shifts to ensure 24/7 coverage for the SOC.
- Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
- Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk.
- Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
- Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
- Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations.
- Provide guidance and direction to cross-functional teams while maintaining operational standards in a high stress environment.
- Responsible for mentoring and training SOC Operators.
- Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
- Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel.
- Develop SOPs and automated systems to allow SOC Operators to provide proper oversight and guidance to security personnel during security events.
- Direct SOC operators in effective intelligence collection, analysis, and reporting.
- Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients' properties and personnel.
- Analyze and assess risks and threats to Client personnel, operations, strategy, brand and reputation.
- Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
QUALIFICATIONS
A minimum of 5 years of experience in supervisory positions within:
- Law Enforcement (dispatch center, records management, emergency services, specialized teams/units, analytical sections)
- Military (S3 OIC/NCOIC, S2 OIC/NCOIC, specialized teams/units, analytical sections, operations)
- Interagency (FBI, CIA, DIA, NSA, DHS, DoS, Federal Protective Services, Diplomatic Security)
- Other (Security Operations Center, Emergency & Disaster Management, Communications and Dispatch Center)
- A relevant Bachelor's Degree (e.g., International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Homeland Security, Emergency and Disaster Management, Security Management) or equivalent experience is preferred.
- Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers.
- Effective writer, verbal communicator, and proficient with English composition.
- Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations
PREFERRED QUALIFICATIONS
- Trained in or familiar with Intelligence, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
- Corporate intelligence, military intelligence, or government intelligence agency experience
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.