What are the responsibilities and job description for the Program Manager - Lakewood, CO position at Triple Canopy?
POSITION SUMMARY
This position is responsible for the management of overall operational effectiveness of the FPS Mega Center in Lakewood, CO, which monitors Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.
PAY TRANSPARENCY/COMPENSATION
Salary: $95,000 per year
RESPONSIBILITIES
- Performing as Manager for the daily operations of the unit and conducts continuous quality review and performance observations to insure day to day operational effectiveness
- Scheduling, training, access to required systems, and certifications for dispatch personnel.
- Making operational recommendations
- Coordinating internal tabletop exercises
- Ensuring all required reports are completed
- Conducting audits in the monitoring systems to ensure the dispatch team is compliant within requirements
- Monitoring the performance of the Shift Supervisor
- Assisting the Shift Supervisor during incidents/emergency events when needed.
- Other duties as assigned
QUALIFICATIONS
- High School diploma or GED. Bachelor's degree or higher preferred
- 5 years of experience with security, alarm monitoring, dispatch or operations centers
- 5 years of supervisory experience
- Excellent communication skills
- Strong knowledge of computers and software application
- Ability to gain/maintain a federal suitability
- Pass a background check and pre-employment drug screen
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
- Medical, Vision & Dental Insurance
- Paid Time-Off Program & Company Paid Holidays
- 401(k) Retirement Plan
- Insurance: Basic Life & Supplemental Life
- Health & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Personal Development & Learning Opportunities
- On-the-job Training, Skills Development & Certifications
- Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.
PHYSICAL REQUIREMENTS
May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.
In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.