What are the responsibilities and job description for the CSR - Customer Service Representative position at Triple A Air Conditioning & Heating?
JOB DUTIES
You’ll place outbound calls to convert existing & prospective customers into confirmed service, maintenance, and sales appointments to fill our service professional schedules.
Our call center is open Monday-Saturday. Our agents work a Monday through Friday, 8AM-5PM schedule that includes rotation of Saturday and evening coverage
What We Offer
- Our top performers are among the highest paid in Corpus Christi. You’ll have unlimited earning potential.
- $16-20/hr based on experience plus commissions
- Medical insurance (company pays 50%)
- Optional vision, dental
- Paid holidays
- Incentive contests
- Paid Training
- Active in Community
- Dream team (office) dedicated to your success
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Triple A A/C and Heating.
Who We Are
We are a family owned and locally operated business that takes pride in providing our customers and employees a five star experience. We believe by taking care of our employees first that they will in return take care of our customers which is why we are not a 24/7 company . We are a group of fun and energetic individuals that meet every morning to share our previous day's experiences and to communicate our goals for the day. If you read our reviews you will see that we are a team that enjoys what we do and the people we work with
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s air conditioning systems.
The Big Task
You will promote customer satisfaction by converting incoming and outgoing calls into booked service appointments.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Desired Skills and Experience
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. We are looking for individuals that are excited about constantly growing as professionals through training and coaching to provide a 5 star experience. If this sounds like you, spend a little time learning about Triple A Air Conditioning and Heating by visiting www.Call4Cool.com . When you're ready, feel free to apply!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Ability to Commute:
- Corpus Christi, TX 78418 (Preferred)
Work Location: In person
Salary : $16 - $20