Senior Product Director, Platform (Viator)

Locations: UK, Portugal, Poland

Viator’s mission is to bring more wonder into the world. To bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re traveling, wherever they are. In doing so, Viator elevates thousands of businesses, large and small, along the way.

With Viator, they’ve experienced the best of the world’s oldest cities, and rediscovered their hometowns through new eyes. They’ve faced their fears ziplining across the jungles of Costa Rica, hot air ballooning above Turkey’s Cappadocia, and trekking through the glaciers of New Zealand.  Over wine-tasting and walking tours, they’ve reunited with family and friends after COVID-enforced separations.

We’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, and activities.

We’re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries. Our hundreds of thousands of experiences are in nearly every country around the world. And our team is international, too.  We have people in Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, San Francisco, Krakow and more.

The Viator Platform product team is seeking an experienced and enthusiastic Senior Product Director to lead the team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems of the industry by building unmatched capabilities and leveraging the exponential problem-solving power of an open ecosystem through robust APIs. You will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions and grow as a senior product management leader.

In this role you will manage a group of product managers working at the core part of our platform, developing capabilities in the areas such as booking management, logistics and pricing. Rather than creating a singular offering for one group of customers you will focus on building an ecosystem that enables others to create exponential value.     

What you will do

• Led key initiatives across all areas of Viator platform such as booking management, logistics, pricing, product categorisation and communication between travelers and suppliers  
• Manage a group of product managers split into several functional areas 
• Build new capabilities or optimize existing products to drive the business forward against established revenue and growth goals and ensure it’s done in a scalable and flexible way
• Build investment cases for your product in collaboration with product leadership
• Define success metrics, KPIs and monitor ongoing product performance, taking action where necessary to improve performance
• Set the delivery plan and roadmap for your product, prioritizing deliverables and activities for the team to best achieve the stated business outcomes
• Lead collaboration with engineering, marketing, legal, and other teams on cutting-edge technologies.
• Develop innovative solutions to complex problems by collaborating across regions, product areas, and functions.
• Partner with experience teams to expand our ecosystem through a set of robust APIs

What we’re looking for

• Required
• 12 years of product management experience using agile methodologies
• 5 years of experience in people management and technical leadership
• Product management experience in platform teams, working on capabilities and features that were used by other internal teams and/or partners 
• Excellent communication skills
• Ability to influence multiple stakeholders, achieve strategic goals and evolve product based on research, data, and industry trends
• Experience creating product roadmap(s) from conception to launch, driving the product vision and defining the GTM strategy
• Strong logical reasoning, attention to detail and problem-solving skills
• Curiosity driven mindset that seeks to understand customer and technical problems and strives to builds capabilities that solve for those problems 
• Completely comfortable with using data and data tools to build understanding and insight
• Goal orientation and demonstrated record of success in previous endeavors; motivated to deliver exceptional results, driven by a strong work ethic

• Beneficial
• Master’s degree in a technology or business related field.
• Strong technical know-how, with an excellent understanding of web & app technologies
• Familiarity with data insight tools such as Tableau
• Experience working in two-sided marketplaces 

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