What are the responsibilities and job description for the Technical Support Analyst position at TriosysIT Inc.?
Coordinate the transfer of IT assets between business units with 5 to 7 business days.
- Generate, distribute, & review weekly IT asset management reports.
- Complete ITSM tickets within 7 - 10 business days.
- Monitor the ITSM IT Asset Management queue on a daily basis.
- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
- Correctly Managing ITAM Queue
- Assist With Asset IMAC and PC Refresh process
- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.