Enrollment Representative

Please find the Job Position Details;

Position: Enrollment Representative

Location: Denver, CO / Lakewood, CO / Loveland, CO / Thornton, CO (Onsite)

Duration: FTE

Salary: $50-55k

Job Description:

-We seek passionate, tech savvy, outreach-oriented, dedicated team members to channel their professional healthcare experience into bringing to the forefront of modern senior care. As the senior population grows, we are here to meet the urgent needs of the frail and economically challenged populations we serve. You will help seniors/caregivers assemble the documentation required to enroll in the PACE program, guiding them through the journey and address/anticipate questions to ultimately deliver a successful enrollment outcome

.The role will allow the ability to create relationships which expand client’s reach into the healthcare landscape. Self-starters with experience in post-acute, senior resource, and managed care settings will allow more seniors to maintain their independence, aging in place, and improving their quality of life. Mobile CRM platforms allow the team to stay in the field and foster relationships without interrupting their day with administrative tasks in an office

.

The Enrollment Representative is responsible for ensuring each region timely and efficiently enrolls monthly participants according to budgeted sales goals. They serve as the main point of contact throughout the qualification and onboarding process for individuals interested in enrollment into programs and services. Representing, this position manages education, initial intake meetings, enrollment, Medicaid and follow-up through the enrollment process. Meeting the needs of professional medical care providers and community-based referral sources to efficiently convert leads to enrollments will position the Enrollment Representative as an integral part of the sales cycle. Facilitating enrollments through best practice processes creates a positive experience for new participants, encouraging them to refer friends and family to the enrollment representative directly to sell the program in the momen

t.

REQUIR

• ED:2 years of proven successful healthcare focused sales, intakes or admissions in both B2B (hospitals, healthcare providers, senior living communities, etc.) referrals sources and B2C (individual patient) settings, Medicare Advantage plans, Managed Care Medicaid plans, Veterans Administration health benefits; or equivalent combination of education and experie
• nceMust have experience in comparable healthcare, insurance, or related industry with a track record of "closing" the sa
• le.Sophisticated experience and skilled in using CRM database systems (e.g. Salesforce, Microsoft Dynamics, HubSpot, Zoho, Playmaker, et
• c.)Bachelor’s degree in business, sales, marketing, social work or a related field from an accredited college/university or applicable work experience in lieu of degr
• ee.Requires personal transportation, valid state issued driver’s license, good driving record and auto insurance as required by l

aw.

Potential Participant Inquiry –

• 40%Receives communication from call center, broker, and/or PACE/LIFE Specialist to handoff qualified referr
• als.Confirms intake appointment schedule and arrives to appointments on t
• ime.Completes intake profile with all requested information directly into the Customer Relationship Management (CRM) tool. Profile completed with information obtained from prospective participant or their representative and referral sources when applicable. Gathers information regarding individual situation and service ne
• eds.Promotes the program to the prospective participant, family members and/or their representatives, aligning messaging with the individual needs of the custo
• mer.Moves the sale forward during every prospect interact
• ion.Provides exceptional customer service to individuals who inquire about, enroll in, and/or participate at referral sources. Integrates as a trusted resource who is able to meet the needs of referral sources and prospective participants, encouraging more referrals to be submitted to P
• ACE.Based on comprehensive knowledge of all services within the continuum of care, identifies most appropriate services for each potential participant based on their individual situation and ne
• eds.Schedules center visits, home visits, tours and other interactions with affiliate staff to familiarize potential participants with programs and servi
• ces.Utilizes excellent customer service and effective sales techniques to increase service as appropriate for each individual. Strategically identifies and generates additional referrals through referral source and prospective participant interacti

ons.

Enrollment Process Management

• – 50%Real time accurate updates of prospect progress into
• CRM.Works closely with applicant and/or applicant’s representatives as primary point of contact throughout enrollment pro
• cess.Coordinates with applicant and/or applicant’s representatives to collect necessary information and documentation throughout the approval and Medicaid enrollment pro
• cess.Maintains accurate documentation and actively monitors the application process for each potential participant/client throughout the enrollment process to ensure participant/client is enr
• olledPresents prospect cases to their assigned center’s enrollment decision team to advocate for the prospects and make the internal sale to the team by presenting accurate and pertinent information regarding the prospect’s living situation, condition and service n
• eeds.Closely collaborates with the Eligibility and Financial Determination department and related third parties to properly complete, submit and monitor Medicaid application process to help individuals access Medicaid benefits in order to enroll in PACE/LIFE or other affiliate as appropr
• iate.Understands, possesses and utilizes sales skills to “close” the transac
• tion.Performs home visits and/or day center visits to complete all Medicaid enrollments within required timefr

ames.

Post Enrollment Follow up/Additional Duties

• – 10%To ensure prospect’s smooth transition into the program, works closely with the interdisciplinary team, marketing/sales, call center, operations, Medicaid, accounting, and o
• thers.Provides hand off of cases when appropriate to key staff post-enrol
• lment.Works closely with affiliate staff and marketing/sales to increase community awareness of and strengthen positive brand image of client and its affil
• iates.Performs other duties as requested in a positive and helpful manner to ensure a smooth-running work

area.