Patient Access Rep - Supervisor

Employment Type: Full time Shift: Description: What you will do: * Is knowledgeable of and ensures that supervised Associates are knowledgeable of applicable current compliance policies and procedures, laws and regulatory developments including their responsibility to comply with applicable laws, regulations and Holy Cross Hospital policies as a condition of employment, as well as reporting mechanisms such as the corporate compliance hotline. * Ensures that Associates complete compliance orientation and ensures and arranges for ongoing specific risk training (applicable to the department) on a regular basis throughout the year. * Inteviews and hires associates necessary to meet departmental goals and objectives in an efficient and effective manner. * Evaluates, disciplines and authoritatively recommends the discharge of subordinate personnel, in accordance with hospital policies and procedures in a timely and efficient manner. * Schedules, trains and assigns work to personnel to ensure performance and productivity standards are met. * Directs staff schedules and work flow in order to effectively utilize department and hospital resources. Maximizes the prompt, efficient and effective admission of hospital patients, assignments of patient accommodations and cashiering while maintaining excellent public relations. * Researches difficult, unusual and generic questions or problems. Communicates findings to appropriate departmental staff to ensure consistency in handling similar situations. MINIMUM QUALIFICATIONS: * Bachelor's Degree is preferred. * Requires previous experience with HealthQuest registation system and knowledge of insurance and managed care prodocols. * Requires prior customer service related experience and experience with Charity Care. Requires knowledge of registration processes and basic computer knowledge and skills. * Requires excellent organizational and communication skills and decision-making ability. * Prior supervisory experience in a hospital or managed care environment preferred Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.