Message Center Operator

Employment Type: Full time Shift: Rotating Shift Description: Positions Purpose Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. Operates public address system as requested. Identifies and responds to “code” situations. Provides routine approved patient information to callers and refers other inquiries to supervisor. Provides excellent customer service to all callers. Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Minimum Requirements: High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus. Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus. Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees. Highlights Full time - Rotating Shifts / Schedule Become a valued member of an excellent, dedicated health care team Competitive Benefits Package effective on first day Generous shift differentials Facility Information Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.