Financial Counselor

Employment Type: Full time Shift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.  If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Financial Counselor and become Loyola Strong! The Financial Counselor is responsible for coordinating payment sources and securing reimbursement for hospital services. This role supports patients seeking or receiving care by educating them on insurance options, assisting with financial applications, establishing payment plans, and collecting patient financial responsibilities. The Financial Counselor advocates on behalf of patients while ensuring accurate financial processing and supporting organizational revenue goals. What you’ll do: Provide financial counseling to patients, explaining insurance coverage, financial assistance options, and payment responsibilities Assist with insurance and financial assistance applications, including charity care when appropriate Generate cost estimates and collect patient payments (co-pays, deductibles, balances) Review and update financial and insurance information; monitor self-pay and eligibility-pending accounts Collaborate with internal departments and external agencies to resolve coverage or billing issues Ensure accurate documentation and maintain HIPAA compliance Support department goals and demonstrate Trinity Health values in all interactions What We Offer Benefits starting Day One Daily Pay option Career development and growth opportunities Tuition reimbursement On-site fitness center (Gottlieb Memorial Hospital & Loyola University Medical Center) Employee referral rewards Compensation: Pay Range: $18.16 - $28.14 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Salary : $18 - $28