External Learner Coordinator - Full Time - Days

Employment Type: Full time Shift: Day Shift Description: Position Purpose: This role serves as the primary coordinator and point of support for all external learners within the Graduate Medical Education department—including medical students, physician assistant (PA) students, nurse practitioner (NP) students, individuals participating in medical job shadowing experiences, and clinic preceptorships. This role also serves as the primary liaison with academic institutions. What you will do: Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions. Coordinates schedules, learning experiences, evaluations, and issue resolution for external learners (medical observers, medical students, residents, and advanced practice providers). Verifies and maintains required documentation (e.g., background checks, immunization records, orientation materials) in alignment with policies, program expectations, and regulatory requirements. Collaborates with the Manager of Graduate Medical Education and the Medical Director of Medical Education to develop and sustain strong working relationships with preceptors. Continuously evaluates and improves departmental processes, systems, and services, with emphasis on external learner experience and safety. Monitors colleague and student satisfaction, safety indicators, and injury‑prevention measures, implementing corrective actions when needed. Fosters high levels of colleague engagement by clarifying expectations, coaching for performance, supporting continuous learning, and recognizing contributions. Guides colleagues in developing their skills, growth, and organizational fit. Engages in ongoing personal and professional development to support job effectiveness and participates in departmental and medical center education programs as required. Leads, facilitates, coordinates, or participates in meetings, committees, work teams, strategic initiatives, and Performance Improvement activities as assigned. Other duties as needed and assigned by Medical Education leadership. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other Trinity Health and MercyOne policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Hours/Schedule: Full Time/Days Minimum Qualifications: Associate degree required, coursework in education, healthcare, or related field preferred. Minimum of one year of experience coordinating educational programs or experience in the identification, development, and implementation of healthcare services or programming. Excellent organizational, collaborative, and written communication skills, with the ability to manage projects effectively. Strong technical skills with the ability to effectively use Microsoft Word, Excel, PowerPoint, and standard AV equipment, along with the capacity to learn new software and tools quickly. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.