What are the responsibilities and job description for the Concierge - Part-time Weekends position at Trinity Woods?
Part-Time Weekends
Saturday 8:00am - 4:30pm
Sunday 9:00am - 3:00pm
Job Summary:
This position represents TW by providing exemplary customer service for members, visitors, and employees in a friendly and professional manner. The Concierge is primarily responsible for the operation of the Crestwood front desk/lobby area.
Maintains attitudes and behaviors that demonstrate and uphold the Mission Statement of Trinity Woods (TW), supports the TW core values and shows an understanding of TW’s person-centered philosophy.
Job Requirements:
- High school graduate or GED.
- Minimum of two years experience in a similar concierge/administrative assistant position.
- Ability to work with minimal supervision.
- Exceptional communication, customer service and people skills.
- Good organizational skills, follow-up and follow through.
- Ability to handle multiple tasks at one time.
- Basic computer skills.
Responsibilities:
Provides overall management of the Crestwood front desk and graciously greets members, visitors, and employees.
- Receives incoming phone calls and directs to proper members and staff.
- Maintains and updates log of emergency phone numbers. Also maintains contact information for members and staff.
- Addresses questions and concerns of members and provides support to the Director of Member Services.
- Coordinates incoming and outgoing mail. Receives all mail and special deliveries for the Crestwood community and sorts and delivers to appropriate mail locations.
- Maintains member reservation books for guest room, restaurant, and special events.
- Manages Point of Sales (POS) services including check cashing, stamps, movie tickets, etc.
- Coordinates transportation needs of the Residential Living members and communicates with the Supervisor of Transportation.
- Receives and records requests from members for maintenance work orders. Enters work orders into the maintenance software program.