Patient Care Coordinator

Job Summary

We are seeking a compassionate, organized, and professional Patient Scheduling Coordinator to join our psychiatric practice. In this vital front-office role, you will be the first point of contact for patients navigating mental health care. The ideal candidate thrives in a supportive yet fast-paced environment, communicates with empathy during emotionally sensitive conversations, and is committed to accuracy, timeliness, and strict confidentiality in behavioral healthcare.

You will play a key role in ensuring patients feel welcomed, supported, and cared for from the moment they reach out.

Key Responsibilities

• Patient Communication: Deliver exceptional customer service by professionally handling inbound phone calls and in-person inquiries, including appointment scheduling, rescheduling, cancellations, and addressing patient concerns with empathy and clarity.
• Appointment Management: Maintain accurate, up-to-date schedules in the EHR system while coordinating follow-up care and ensuring smooth patient flow.
• Patient Records & Registration: Accurately collect, input, and verify patient demographics, insurance information, and clinical documentation while strictly adhering to HIPAA and confidentiality standards.
• Administrative Support: Provide general clerical support, including scanning, faxing, filing, and assisting the clinical team as needed.
• Team Collaboration: Work closely with psychiatrists, therapists, and clinical staff to support efficient operations and positive patient experiences.

Schedule: Monday–Thursday, 7:00 AM – 5:00 PM

Qualifications

Required:

• Associate’s Degree (or equivalent combination of education and experience)
• Excellent verbal and written communication skills, with the ability to remain calm and professional during emotionally complex interactions
• Strong attention to detail and proven ability to multitask in a busy environment
• High level of professionalism and commitment to patient confidentiality and HIPAA compliance

Preferred:

• Previous experience in a healthcare setting, ideally in behavioral health, psychiatry, or mental health
• Familiarity with Electronic Health Record (EHR) systems
• Experience verifying insurance benefits and handling prior authorizations

Personal Attributes:

• Highly organized, self-motivated, and able to work independently
• Strong time management and prioritization skills
• Genuine compassion and cultural sensitivity when working with patients experiencing mental health challenges
• Willingness to learn new systems and adapt to evolving practice needs

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• Medical office: 1 year (Preferred)

Work Location: In person

Salary : $20 - $24