What are the responsibilities and job description for the Tier 2 Deskside Support Technician position at Trinity Technology Solutions LLC?
Overview: The face of IT for the municipality, handling the day-to-day hardware, software, and peripheral needs for all departments including Public Works, Parks & Recreation, and Administration.
Key Responsibilities:
- Provide on-site help desk support, user account provisioning, and device lifecycle management.
- Support department-specific hardware like Point-of-Sale (POS) systems, mobile workforce tools, and asset tracking devices.
- Maintain and troubleshoot office peripherals including printers, copiers, and scanning systems. Requirements: Strong customer service skills, A or equivalent certification, and extensive experience troubleshooting Windows/Mac environments and endpoint hardware.