What are the responsibilities and job description for the Customer Experience Coordinator position at Trinity Solar Careers?
Job Details
Description
The Client Resources/Customer Experience Coordinator is the company’s first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line. The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns. The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO. The prompt response to a phone call is essential to our customer’s experience. Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations. This position will be located at the Corporate HQ office in Wall, NJ.
Roles & Responsibilities
- Manage and document all customer calls to resolve any customer concerns
- Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern
- Maintain consistent communication with customers, informing them of updates when necessary
- Utilize organizational and time management skills to prioritize daily tasks and goals
Qualifications & Experience
- Bachelor’s degree in a relevant field is a plus
- 2-3 years of direct or related customer service experience
- Well organized, highly detail oriented
- Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills
- Capable of handling stressful situations and resolving customer complaints in a professional manner
- Excellent written and verbal communications skills
- Ring Central and Salesforce experience required
- Fluent in Spanish is a plus, (verbal and written) but not required
- Solar experience is a plus, but not required
What We Offer
Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...
- competitive compensation,
- comprehensive benefits which include medical,
- dental,
- vision,
- life insurance,
- employee assistance program,
- paid training,
- a generous PTO program,
- a 401k plan supported by a company match,
- work-life balance
- long term stability in a fast-growing industry
- the satisfaction of knowing they are working for an organization leading the way in clean energy initiatives
- and much MORE!
About Trinity Solar
For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,000 team members and over 100,000 installations.
We are stronger together.
Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
"Veteran Friendly"
Qualifications
Salary : $18 - $20
