Transit Envoy

Trinity Metro has an immediate opening for a Transit Envoy. The incumbent will provide exemplary customer service, which meets or exceeds our passengers experience while utilizing Trinity Metro’s transit system. The incumbent will provide friendly, accurate, and up-to-date assistance by answering questions regarding Trinity Metro transit services. The incumbent in this class performs under the general supervision of the Community Engagement Program Manager. The incumbent is responsible for ensuring that the message of the agency is effectively and consistently communicated in a positive way to all customers.

Transit Envoys will perform community outreach activities, generate program reports in a timely manner, and lead group outings on public transportation at the direction of the Community Engagement Programs Manager. The incumbent must be familiar with Trinity Metro’s service areas and be able to assist passengers in reading schedules to complete their transit journey.

This position's responsibilities include:

• Assist customers on how to utilize the transit system when updates/changes, or expansions are implemented.
• Contact staff at apartment communities serving older adults/individuals with disabilities to establish programs.
• Maintain positive working relationships with community staff.
• Maintain knowledge of public transportation information, updates and options.
• Schedule, promote, and lead group outings at various locations.
• Collect, record and report outcome measures monthly.
• Other duties as needed assigned or required.

REQUIREMENTS:

• Experience working with people in community outreach, customer service, sales.
• Demonstrates ability to work effectively with individuals of diverse economic, ethnic and social backgrounds.
• Excellent communication skills, both written and verbal.
• Ability to work independently and creatively in the field without direct supervision.
• Excellent organizational skills.
• Ability to read documents, write reports and correspondence, speak clearly and effectively on the telephone with older persons and individuals of diverse backgrounds; speak effectively before community groups.
• Ability to perform solve and apply common sense.
• Possess excellent customer services skills.
• Ability to proficiently use standard computer programs and specialized software systems required for the project.
• Must be able to work with multiple volunteers and staff.
• Must be willing and able to work a schedule that includes weekends and occasional evenings.
• Function with ease in a team environment.
• Must be able to work in extreme weather conditions.
• Must be able to stand for long periods of time.

SCHEDULE

Friday through Tuesday, hours vary. Off days are Wednesday and Thursday

EXPERIENCE

Customer service experience preferred. Spanish speaking is a plus.

EDUCATION

Any combination of experience, training, and/or education that provides the required. Knowledge, abilities, and skills may substitute for the required education.

Trinity Metro is an Equal Employment/Affirmative Action Employer.